Supports business applications and digital transformation by gathering and translating business and technical requirements, improving processes, developing specifications and data mappings, leading testing, analyzing incidents and data, configuring systems, producing reports, and serving as a liaison between business and technology teams. The role also supports compliance requirements including SOX, information security, and GDPR.
Job Summary
At Universal Audio, you will serve a crucial role in the Business Applications team by supporting major digital transformation initiatives and driving operational excellence throughout the organization. Your analytical skills and ability to connect big picture goals to detailed business and technical requirements will play a significant role in positioning Universal Audio for continued growth as a leader in the music products industry.
Job Description
- Collaborate with external/internal customers and stakeholders to analyze information and business needs to deliver functional and technical requirements to applications development teams
- Deliver solutions that successfully translate desired business outcomes
- Identify business process best practices and work with key stakeholders to deliver process improvements
- Conduct prototypes, develop functional specifications and data mapping
- Lead test plan development and execution
- Gather requirements using interviews, document analysis, requirements workshops, surveys, use cases, data, and workflow analysis
- Deconstruct high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Investigate processes and performs root cause analysis for incidents and problems
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
- Retrieve and analyze data from multiple sources to create reports and present them for use by the business functions. Provide primary support for daily reporting and respond to ad hoc informational requests
- Assist with system configuration - fields, workflows, roles/permissions, rules, reports, and dashboards
- Act as the liaison between the business functions and technology teams
- Support IT compliance requirements, such as SOX, information security, GDPR and others
Requirements
- Strong analytical and problem-solving skills with 5+ years Business Analyst experience
- Highly collaborative individual with the ability to thrive in a deadline-oriented environment
- Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment
- Exposure to working with SLA’s, Change Control processes, and project tracking systems such as Jira
- Strong organizational, communication and interpersonal skills
- Bachelor’s Degree or equivalent experience
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