Senior Community Manager

At FIGS, we exist to support, celebrate, and empower healthcare professionals who show up for the world every day. Our community is at the heart of everything we do, from our ambassador program and impact initiatives to IRL experiences and global storytelling. We’re looking for a Senior Community Manager to help scale and evolve this work with intention, creativity, and care.

The Senior Community Manager will play a critical leadership role in shaping and executing FIGS’ community strategy. This person will own key pillars of our ambassador ecosystem, lead high-impact programs and experiences, and serve as a trusted partner across various teams at FIGS. 

What You’ll Do - 

Community & Ambassador Leadership

• Build trusted, high-touch relationships with top ambassadors, creators, and healthcare leaders
• Act as a senior point of contact for ambassadors, ensuring clear communication, consistency, and care

Strategy & Program Development

• Partner with the Director of Community to shape annual and quarterly community strategy, goals, and KPIs
• Develop scalable frameworks for ambassador tiers, gifting, engagement, and measurement

Experiences & Events

• Partner with the activations team on planning and execution of high-impact community experiences including events, retreats, impact trips, store openings, and brand moments
• Be on the ground at key events as a senior brand representative

Cross-Functional Collaboration

• Work closely with Brand, Social, Product, and Hubs teams to integrate community meaningfully across the business
• Support campaign casting, content ideation, and ambassador activations tied to major brand moments
• Align community initiatives with broader business and brand priorities

Operational Excellence

• Track ambassador performance, engagement, and impact using internal tools and dashboards
• Create clear processes, documentation, and best practices to support scale

Leadership & Mentorship

• Mentor and support Community Managers and/or junior team members
• Contribute to a strong, collaborative team culture

What We’re Looking For - 

• 6–8+ years of experience in community, influencer, partnerships, brand marketing, or related roles
• Proven experience managing ambassador or creator programs with a strong emphasis on relationships
• Experience leading complex programs, events, or campaigns end-to-end
• Excellent written and verbal communication skills
• A natural relationship-builder with high emotional intelligence
• Comfortable working in a fast-paced, evolving environment
• Based in Los Angeles and willing to travel as needed

Bonus Points - 

• Experience working with healthcare professionals or mission-driven communities

FIGS Compensation and Benefits

Pay Range

• At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $115,000 and $140,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. 

Additional Compensation and Benefits 

• Equity: Eligible FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan  
• Annual bonus: This position is eligible to participate in the FIGS annual bonus program

• Other compensation and benefits offered include: 
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance  
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

*Benefits eligibility is determined by hour requirements and length of service 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.