As a Senior Community Support Engineer, you'll provide technical solutions on Developer Forum, debug issues, create resources, and foster a supportive developer community.
ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows.
AI has changed who gets to build software. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly—and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast.
At Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't—and that's the problem we solve.
Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails.
Let's build the future together.
WHY WE'RE LOOKING FOR YOU
Our customer base is rapidly expanding, and with it comes a growing need for customer-centric support. As we broaden our product offerings, we’re receiving more questions and feedback from developers building with Retool. To address this, we’re adding Community Support Engineers to provide technical advice in public spaces, like our Developer Forum, and foster an active developer community that helps builders succeed with Retool.
WHAT YOU'LL DO
As a Senior Community Support Engineer, you’ll deliver clear, technical solutions to developer challenges in publicly accessible spaces, such as our Developer Forum and live Office Hours. You’ll regularly research novel topics, provide actionable feedback to internal teams, and create resources like “how-to” guides and demo apps that benefit countless builders. A core part of this role is building knowledge that scales, transforming individual support interactions into reusable content that helps the broader developer community self-serve.
You’ll work across a broad technical landscape, tackling challenges like debugging database connections and APIs, optimizing Retool deployments, writing JavaScript examples, and solving API authentication issues. Whether helping in live sessions or forums, you’ll constantly learn and adapt to new technologies.
Beyond technical support, you'll play an active role in shaping the health and culture of our developer community. This means recognizing and elevating quality contributions, keeping discussions on-topic and constructive, and ensuring the forum remains a welcoming space for builders at every skill level. You'll develop a feel for community dynamics - spotting when engagement is slipping, surfacing trending pain points, and helping newer members find their footing.
WHO YOU'LL WORK WITH
You’ll partner with other Community Support engineers and closely collaborate with support and software engineers across Retool. Together, you’ll troubleshoot issues, train new team members, and foster an active developer community.
You’ll regularly engage with Product and Marketing teams in order to support new feature and product launches, anticipating customer needs and subsequently funneling feedback to the most relevant stakeholders in real time.
Community Support is part of the broader Support organization, which spans SF, NYC, and London. Despite our growth, we maintain a tight-knit, collaborative culture, united by a shared passion for helping customers and building an innovative product.
IN THIS ROLE, YOU WILL:
- Engage daily with users via the Developer Forum and live Office Hours.
- Debug issues related to JavaScript, SQL, databases, and APIs.
- Explore our codebase, logs, and test instances to resolve complex problems.
- Maintain and curate the Developer Forum to ensure it feels active, useful, and accessible.
- Augment 1:1 support with scalable knowledge base articles.
- Advocate for customer needs and collaborate with Engineering and Product on improvements.
- Facilitate developer engagement and feedback during Office Hours and forum discussions.
- Own various projects and improvements that directly impact Community health metrics like response time, engagement, and deflection
THE SKILLSET YOU'LL BRING:
- 3+ years of experience in support engineering, advocacy, or developer education roles.
- Advanced proficiency in JavaScript and web development.
- Experience with SQL or NoSQL databases and API authentication methods (e.g., OAuth 2.0, Okta, SAML).
- Ability to lead live troubleshooting calls and assist customers with Retool.
- Strong written and verbal communication skills in English.
- A creative, problem-solving mindset with a user-first approach.
- Passion for education and empowering developers through teaching.
- A critical eye for identifying process gaps and a track record of building out systems to address them.
- Experience creating or contributing to technical knowledge bases, documentation, or self-serve resources at scale.
- Familiarity with major cloud providers (AWS, Azure, or GCP), networking, and containerization tools like Docker or Kubernetes is a plus.
For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
The base pay range for this role is $140,000 – $187,000 per year.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Retool San Francisco, California, USA Office
Retool's headquarters is in San Francisco's Mission District within walking distance to the 16th St. Bart station, great coffee shops, and SF institutions like Dandelion Chocolate and Tartine Manufacturing. We have dedicated parking, secure bike storage, and 24/7 onsite security.
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