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Role Description
We're looking for a senior content designer to help define the future of communication in Dropbox. This role goes beyond UX writing: You'll shape how humans and AI interact across the product.
You'll drive content strategy, UX writing, and language systems for core Dropbox experiences, including AI-powered features used by millions of people every day. Embedded within the Core Design team, you'll work closely with product designers, product managers, engineers, and researchers.
You'll also help establish the foundations for content at scale: reusable frameworks, governance models, and systems that ensure quality across web, mobile, and desktop as Dropbox evolves.
Responsibilities- Define how Dropbox communicates across human- and AI-generated experiences, setting the standard for clarity, tone, and trust
- Design prompt frameworks, response patterns, and interaction models that power AI features
- Build reusable language systems and content architecture that support high-quality content at scale
- Establish content governance for AI-generated experiences to ensure consistency, accuracy, and privacy
- Partner with product design to shape mental models, flows, and information architecture
- Use data, research, and experimentation to continuously improve content performance and system outputs
- Collaborate closely with designers, engineers, product managers, researchers, and product marketing managers
- Raise the bar for content design by contributing to team-wide systems, critiques, and craft evolution
- 7+ years of experience in content design or UX writing
- Experience working on or adjacent to AI-powered, automated, or conversational interfaces (i.e., prompts, generated content, assistants)
- Strong systems thinking: experience creating scalable frameworks like structured content, or design systems
- Ability to translate complex technical concepts into clear, human-centered communication
- Experience influencing product direction and collaborating deeply with design, product, and engineering partners
- Demonstrated ability to prioritize high-impact work in ambiguous, fast-evolving spaces
- A portfolio of work that shows both craft and systems thinking (please include this with your application)
- Experience defining or scaling language systems for large, complex products
- Experience designing for AI interaction models (i.e., assistants or generative interfaces)
- Experience with content automation, structured content, or programmatic content generation
- Experience establishing governance models or quality frameworks for content at scale
- Strong track record of driving measurable impact through content design
US Zone 1
This role is not available in Zone 1
US Zone 2
$143,800—$194,600 USD
US Zone 3
$127,800—$173,000 USD
Dropbox San Francisco, California, USA Office
Though remote is our primary way of working, meaningful in-person connection and collaboration is a critical part of Virtual First. Our San Francisco Studio is a place for teams to come together to host meetings, off-sites, and build community.
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
