Senior CRM Solutions Architect

Eve's revenue teams run on our CRM, and they need an expert they can count on. As Senior CRM Solutions Architect, you will be the product owner of our CRM: the senior technical expert and first call for Sales, Deal Desk, Finance and Revenue Operations when something needs to be built, fixed or improved.

You will take requests from the business, shape them into the right solution within our existing systems, and build it well, from configuration and workflow automation to custom code, integrations and data model changes. You will have real autonomy over how solutions are designed and delivered, and you will keep the CRM and its connected revenue tools, including our CPQ, stable, well documented and easy to build on. You will bring an agentic-forward mindset to how changes are built, deployed and maintained, using AI to automate workflows and keep our systems healthy and easy to operate.

This is a hands-on senior individual contributor role built around responsive, expert support and delivery. You will work alongside the go-to-market systems leader, who owns systems and tooling strategy, and you will be a trusted voice on what is technically possible and what it will take.

• Act as product owner of the CRM backlog, working with stakeholders to prioritize requests and deliver enhancements that make our revenue teams faster.
• Manage change to our systems with agentic-forward workflows, using AI to build, test, document and deploy changes and to automate the ongoing maintenance and monitoring that keep our systems reliable.
• Write and maintain custom code for the CRM, and design and build reliable integrations between the CRM and connected tools such as our CPQ, enrichment systems, all built to be tested, maintainable and easy to extend. 
• Become the dependable first call for CRM needs, resolving issues quickly with clear turnaround expectations and a visible request queue, and turning recurring issues into lasting fixes.
• Keep revenue data accurate and trustworthy through sound data model standards, access controls, validation and monitoring.
• Improve the quality of what is already built, reducing technical debt across our CRM and CPQ implementations so future changes are faster and safer.
• Document solutions, configuration, code and procedures so our systems are easy to support and hand off, and, if the business ever decides to move platforms, provide the technical expertise and hands-on execution to do it well.

• Hands-on coding ability for CRM platforms, with experience writing custom code in both HubSpot (such as custom code workflow actions, serverless functions and UI extensions) and Salesforce (such as Apex, SOQL and Lightning components), and fluency in languages such as JavaScript, Python and Apex.
• Significant hands-on experience administering, configuring and developing enterprise CRM solutions, with strong grounding in data architecture, workflow automation, permissions and governance.
• An agentic-forward way of working: comfort using LLMs and AI agents to develop, test, document, deploy and monitor changes, and to automate routine maintenance.
• Experience as a senior CRM product owner, business systems architect or administrator, with a service mindset toward internal customers.
• Strong experience with APIs, integrations, data migration and system interoperability.
• Working CPQ and quote-to-cash knowledge, including pricing, quoting, approvals and contracts, sufficient to build and support the integrations around a CPQ.
• Strong understanding of technical debt, data integrity, security, testing and change management.
• Ability to independently turn business requirements into maintainable solutions, with strong documentation and troubleshooting skills.
• Responsive, clear communication and comfort supporting users day to day.

• Hands-on experience using AI agents to automate change management, testing, monitoring or maintenance of business systems.
• Hands-on DealHub experience.
• Experience participating in a CRM migration, including moving a CPQ between platforms.
• Subscription-based SaaS revenue models.
• Familiarity with revenue recognition dependencies, billing integrations and renewal automation.