The Senior Customer Business Executive manages strategic accounts, drives value realization, and identifies expansion opportunities while engaging with senior stakeholders. Key responsibilities include account leadership, strategic partnerships, and ensuring measurable outcomes from platform adoption.
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization.
This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.
You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives
This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.
You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives
What You'll Own
- Strategic Account Leadership
- Own and manage a portfolio of high-value strategic customer accounts.
- Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.
- Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.
- Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
- Executive Relationship Management
- Build trusted relationships with C-level and senior business stakeholders.
- Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
- Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
- Platform Expertise & Solution Strategy
- Maintain strong functional knowledge of the WalkMe platform.
- Work with customers to design scalable adoption strategies and high-value use cases.
- Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
- Partner with internal technical teams where deeper implementation support is required.
- Revenue Ownership & Growth
- Own renewals and expansion strategy across your account portfolio.
- Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
- Protect and grow recurring revenue through proactive engagement and account health management.
- Adoption & Value Realization
- Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
- Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
- Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.
What You Need to Succeed
Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
Proven ability to manage and grow complex enterprise accounts.
Strong capability to operate at both executive and technical levels.
Experience driving large renewals and expansion opportunities.
Exceptional presentation, storytelling, and stakeholder engagement skills.
Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
Experience influencing cross-functional customer stakeholders in complex organizations.
Strategic Enterprise Account Management
Executive Stakeholder Engagement
Commercial Growth & Expansion
Digital Transformation Advisory
Platform Adoption Strategy
Value Realization & ROI Storytelling
Success in this role will be measured through:
Strategic account growth and expansion
Enterprise platform adoption
Renewal performance and revenue retention
Executive stakeholder engagement
Customer advocacy and long-term partnership strength
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $250,000 and $260,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Top Skills
CRM
Digital Adoption Platform
Erp
Hr Platforms
WalkMe San Francisco, California, USA Office
71 Stevenson St, Floor 20, San Francisco, CA, United States, 94105
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