Senior Customer Integrations Engineer

At Sully.ai, we’re on a mission to save lives and eliminate healthcare’s biggest inefficiencies, through our suite of AI Agents. Our AI-driven platform integrates directly into complex healthcare workflows to deliver real, measurable impact.

We’re early, fast-moving, and execution-obsessed. If you thrive in ambiguity, love building from scratch, and have the grit to deliver for customers no matter what, we want you.

As Sully.ai’s Senior Technical Account Manager, you’ll be the post-sale quarterback for our most strategic accounts. You’ll own outcomes from day one of onboarding through long-term expansion, ensuring every customer not only adopts but scales with Sully.ai.

This is a builder role: you’ll design the systems, processes, and playbooks that don’t yet exist while rolling up your sleeves to deliver immediate impact for our health system and payer customers. You’ll also play a critical role in shaping our product roadmap by surfacing insights directly from the field.

Own the Customer Journey

• Lead onboarding, adoption, retention, and expansion across enterprise healthcare accounts.

• Run QBRs, product reviews, and renewal/expansion conversations with executives.

• Translate customer workflows into technical implementations and solutions.

• Own high-touch accounts personally while scaling playbooks.

Build Systems that Scale

• Create onboarding, training, and renewal playbooks from scratch.

• Stand up customer success infrastructure (CRM, analytics, engagement scoring).

• Define and track KPIs like NRR, adoption velocity, and health scores.

Be the Voice of the Customer

• Partner with Product & Engineering to remove blockers and prioritize integrations.

• Provide real-time customer feedback that shapes Sully.ai’s roadmap.

• Represent CS in strategic planning and investor updates.

• Customer-Obsessed Builder: You’ve owned post-sale outcomes for complex B2B SaaS ($100K–$1M+ ACV). You thrive in 0→1 environments.

• Startup DNA: You’ve worked in sub-20 person, VC-backed companies where speed and ownership are survival skills.

• Entrepreneurial Mindset: Former founder, inventor, or someone who’s built products, processes, or companies from scratch.

• Technical Depth: Hands-on experience with APIs, integrations, and scripting. You can work side-by-side with engineers to deliver solutions.

• Systems Thinker: You’ve built scalable CS processes, tooling, and performance tracking.

• Healthcare-Savvy (Bonus): You understand the nuances of health systems, payers, and compliance-driven sales cycles.

• CRM: HubSpot

• CS & Support: Intercom, Notion, Slack

• Analytics: Mixpanel, ChartMogul

• AI/Automation: Internal LLM tools for summarization, workflow optimization

• Technical: APIs, GitHub (internal reference), scripting

🔥 Immediate Impact: Your work directly determines Sully’s customer retention, revenue, and product direction.
📈 Pathway to Leadership: From IC to building and leading our CS organization as the company doubles headcount.
💡 Transform Healthcare: Help solve one of healthcare’s most frustrating bottlenecks—prior authorizations.
🌎 Remote-First, High-Ownership Culture: Flexible, distributed, and high-performance.
💰 Competitive Comp & Equity: Salary, accelerators for over-performance, and meaningful equity.

✅ If you want to build, own, and scale customer success at lightning speed—while shaping the future of healthcare—let’s talk.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.