Maintain and update technical knowledgebase; perform remote and on-site troubleshooting; test and deploy hardware and software; image workstations; manage end-user projects such as migrations, deployments and new technology rollouts; provide customer-facing technical support.
Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
- Job description:
- Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
- Perform remote and on-site troubleshooting through efficient troubleshooting methodology
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
Requirements
- Interpersonal and customer facing skills
- Proven experience as a Senior Desktop Support/ IT Technician
- Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
- Troubleshooting with all different types issues
- Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals
Essel San Francisco, California, USA Office
San Francisco, CA, United States
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