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Are you passionate about driving growth and operational excellence? If you thrive in a dynamic environment where strategy meets execution, this role is for you! We’re hiring a GTM Strategy and Operations Senior Analyst to develop and execute strategies that enhance growth, improve efficiency, and foster valuable partnerships. Collaborating with cross-functional teams, you will shape go-to-market strategies and implement best practices in business development operations. This role reports directly to the Director of GTM Strategy and Operations.
Overview of TeamThe GTM Strategy & Operations team is dedicated to developing and executing strategic initiatives that drive growth and operational efficiency across the company. We work collaboratively with departments such as marketing, sales, finance, product management, and customer success to ensure alignment and drive impactful results. Our team prioritizes data-driven decision-making, continuous improvement, and customer engagement to refine our approach and maximize impact. We value agility and aim to deliver measurable results quickly while fostering a culture of innovation.
What you’ll do:
- Define, design, and interpret key performance indicators (KPIs), metrics and dashboards to deliver insights and recommendations to senior leadership.
- Manage CRM data integrity, reporting accuracy, and database maintenance to support data-driven decision-making.
- Build sales processes and tools to improve efficiency and effectiveness across the team.
- Support extensive GTM planning process and pivotal initiatives through capacity planning, efficiency, review, market segmentation, territory carving, quota/incentive design, and more.
- Conduct thorough research and competitive analysis to identify new business opportunities and emerging trends.
- Work closely with marketing, finance, and sales teams to create integrated campaigns and go-to-market strategies that drive awareness and revenue.
- Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale.
The ideal candidate will have a strong background in customer success, strategy, operations, or related industries, and will be comfortable navigating both strategic and operational aspects of the role. You will bring:
- A curious learner! Someone is naturally interested in digging into the whys and hows across all problem and question types.
- Proven experience in developing and implementing customer success strategies that drive measurable outcomes.
- A solid understanding of customer engagement metrics, key performance indicators (KPIs), and how to apply them to influence business results.
- Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions.
- Excellent communication and interpersonal skills, enabling you to build relationships with both technical and non-technical stakeholders.
- A collaborative mindset with the ability to work effectively across various teams to drive initiatives that enhance customer satisfaction.
- 3+ years of professional experience, ideally as a sales analyst or similar role.
- Bonus: Experience with Hubspot
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About CircleCI
CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
CircleCI San Francisco, California, USA Office
San Francisco, CA, United States
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