Senior IT Support Engineer

You will join Corporate IT, the team responsible for the experience of working at Carta. Our IT Support Engineers are the human face of IT. As a Sr. IT Support Engineer, you lead complex initiatives, serve as the team’s escalation point in your workstream, and mentor E2/E3 engineers. You partner directly with Security, People, Finance, and the executive team.

Own the User Experience: You resolve complex issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware) and represent IT in high-stakes moments: executive support, terminations, sensitive offboardings.

Drive Operational Programs: You own a major operational program like Day 1 onboarding, executive support, or M&A integration support. These are the programs that determine whether IT scales with the company.

Eliminate Failure Patterns: You identify recurring issues, automation candidates, and process gaps. You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter.

Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers, set the bar for customer interactions and operational discipline, and build automations that help the team beyond your direct reach.

Partner Across the Business: You work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance.

The Domain: You have deep hands-on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign. You are proficient in conference-room AV (Crestron, Q-SYS, LogiSync, Zoom Rooms) and physical access systems (Cisco Meraki cameras, Brivo). You understand identity and the security implications of access changes.

Customer Instinct: You are calm under pressure, empathetic with frustrated users, and professional in high-stakes situations. You turn bad experiences into trust.

Operational Discipline: You document your work. You follow change management. You do not make unilateral changes to security or identity settings. You verify before you close a ticket.

Leadership: You lead through influence, not authority. You coach junior teammates, share knowledge proactively, and raise the team’s bar through how you work.

Modern Tooling: You use modern tooling and AI including Claude as a routine part of your work. You use AI assisted workflows to draft runbooks, debug issues, and accelerate resolutions spending more of your time on high-leverage, unconventional problems that automation can’t solve. You build automations that help your projects and the teammates you mentor. You treat AI and automation as a default, not an afterthought. 

Experience: We recommend 5-7 years of IT support, helpdesk, or technical operations experience, with at least 2 years in a senior or lead role at a fast-growing or recently-acquired company.

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is: 

 $136,000-$160,000 in San Francisco, CA
 

Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.