Provides Level 1–3 technical support to attorneys and staff, diagnosing hardware, software, operating system, connectivity, and user-support issues. Supports system administration, cloud services, security protocols, infrastructure maintenance, employee technology setup and training, and firm-wide IT projects such as upgrades and software deployments.
Description
Sher Edling seeks a Senior IT Support Specialist to join our IT team and provide Level 1-3 technical support to attorneys and staff. The position is responsible for independently diagnosing and resolving complex hardware, software, connectivity, and user-support issues, while assisting the IT Manager with systems administration, security, infrastructure, technology projects, and ongoing improvements to the Firm’s IT environment.
Core Responsibilities
- Technical Support: Manage daily Help Desk requests and troubleshoot hardware, software, operating systems, laptops, mobile devices, and other technology issues.
- System Administration: Support the Firm’s IT infrastructure, devices, and cloud services; assist with system maintenance, audits, performance monitoring, and improvements.
- User Support & Training: Set up technology for new employees and provide onsite and remote support. Assist with employee training on technology, software, and IT best practices.
- Security & Compliance: Assist with maintaining the security of the Firm's systems and data by following and implementing established security protocols, monitoring potential vulnerabilities, and escalating security concerns to the IT Manager.
- IT Projects: Assist the IT Manager with technology projects, including system upgrades, software deployments, infrastructure improvements, and other Firm-wide initiatives.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field or a minimum of 7 years of experience in IT Support.
- In-depth knowledge of Windows, iOS, and common software applications.
- Strong communication and interpersonal skills.
- Exceptional analytical and troubleshooting skills.
- Ability to respond, manage change, and work in a fast-paced, dynamic environment.
Annual compensation range for this position is $95,000 - $115,000, depending on experience.
Similar Jobs
Artificial Intelligence • Cloud • Software
Provide second-level technical support to employees and executives, troubleshoot and maintain hardware, software, networks, conferencing, and audiovisual systems, and manage IT assets. Lead training, documentation, knowledge-base development, process improvements, security policy implementation, vendor coordination, system monitoring, and project initiatives. The role requires five days per week in the office, hands-on technical work, lifting up to 50 pounds, and travel to OpenGov facilities as needed.
Top Skills:
AndroidAntivirusAtlassian ToolsAudio-Visual EquipmentData BackupGoogle AppsiOSJAMFMerakiNetworking InfrastructureOauthOffice 365OktaOsxSAMLScimTeleconferencing EquipmentWindows
HR Tech • Information Technology • Professional Services • Consulting
Supports laboratory computing environments, scientific instruments, laboratory software, connected workstations, and IT infrastructure in a regulated biotech or pharmaceutical setting. Responsibilities include deployments, upgrades, troubleshooting, network connectivity, security patching, compliance, CMDB and inventory maintenance, vendor coordination, laboratory expansions, technical documentation, and IT project leadership.
Top Skills:
CmdbLaboratory Instrument SoftwareLisNetwork InfrastructureSecurity Patching
Biotech
Serve as the escalation point for Tier 1, resolving complex desktop, macOS, and network issues; provide high-touch support to executives; administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint/OneDrive, Teams); troubleshoot switches, wireless, and endpoint security; mentor Tier 1 staff; own root-cause diagnosis and ticket resolution; assist with equipment moves and occasional after-hours business-critical support.
Top Skills:
CrowdstrikeDarktraceEdrEntra Id (Azure Ad)Exchange OnlineLabel Printing SystemsmacOSManageengine ServicedeskMicrosoft 365Microsoft IntuneMicrosoft TeamsNdrOnedrivePowershellPrintersSecurity Badge SystemsSentineloneSharepointWindows 10Windows 11
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
