Senior IT Support Specialist

JOB SUMMARY

As Apptronik expands its humanoid robotics operations, we are seeking a Senior IT Support Technician to serve as the on-site technology leader at our California facility. As the sole IT presence at this site, this individual will independently own end-user support, endpoint administration, network operations, and identity/SaaS administration across a multi-platform environment that includes Linux, macOS, and Windows. Reporting into IT / Business Operations, this role partners closely with Engineering, Manufacturing, and Operations to keep the site running smoothly. This is a high-impact, hands-on position ideal for a self-directed technologist who thrives in a fast-paced, high-growth environment and enjoys solving problems across the full IT stack.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

• Serve as the primary on-site IT resource at the California facility, providing tier 1–3 support to all end users across engineering, manufacturing, and operations functions
• Administer and support a mixed endpoint environment of Linux (Ubuntu/RHEL), macOS, and Windows workstations and laptops, including imaging, deployment, patching, and lifecycle management
• Manage identity and access through Okta, including SSO configuration, MFA enforcement, group provisioning, SCIM integrations, and user lifecycle workflows (onboarding/offboarding)
• Administer Google Workspace and Microsoft 365 (Entra ID/Azure AD) — managing accounts, groups, shared drives, mail flow, licensing, and security policies across both platforms
• Own administration of the Atlassian suite (Jira, Confluence), including user management, project and space configuration, permissions, automations, and integrations with other systems
• Install, configure, monitor, and troubleshoot site network infrastructure — including switches, firewalls, wireless access points, VLANs, VPN, and DNS/DHCP services — and coordinate with vendors and the broader IT team on escalations
• Maintain and support audio/visual systems, conference room technology, printers, and shared site peripherals to ensure reliable collaboration with remote teammates
• Manage endpoint security tooling (MDM, EDR, disk encryption) and enforce least-privilege access principles; support audit and compliance activities (e.g., SOC 2) at the site level
• Maintain accurate documentation for site systems, network topology, asset inventory, and standard operating procedures; build runbooks that enable consistent, repeatable support
• Triage and resolve tickets through the helpdesk queue, escalating to vendors or HQ IT when appropriate; identify recurring issues and drive permanent fixes through automation or process change
• Operate independently with strong judgment — prioritizing competing requests, communicating status to stakeholders, and partnering with HQ IT in Austin to align site practices with company standards

SKILLS AND REQUIREMENTS

• 5+ years of hands-on IT support or systems administration experience, with at least 2 years at a senior or lead level in a multi-platform corporate environment
• Demonstrated proficiency administering Linux (Ubuntu, RHEL, or similar), macOS, and Windows workstations in a production setting, including command-line troubleshooting and scripting
• Strong working knowledge of Google Workspace administration (users, groups, OUs, Drive, security settings) and Microsoft 365 / Entra ID (Azure AD) administration
• Hands-on experience administering Okta — SSO, MFA, SCIM provisioning, lifecycle policies, and directory integrations
• Experience administering the Atlassian suite (Jira, Confluence) including user management, permissions, and basic automation/workflow configuration
• Solid networking fundamentals and hands-on experience — TCP/IP, DNS, DHCP, VLANs, routing, firewalls, VPN, and wireless infrastructure; able to troubleshoot connectivity issues end-to-end
• Familiarity with endpoint management and security tooling (MDM such as Jamf or Intune, EDR, patch management, disk encryption)
• Scripting and automation skills (Bash, PowerShell, or Python) sufficient to automate routine administrative tasks across platforms
• Strong ticketing / ITSM experience (Jira Service Management, ServiceNow, Zendesk, or similar)
• Proven ability to operate independently with limited supervision — strong organizational skills, sound judgment, and the discipline to prioritize and drive work to completion as the only IT team member on site
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
• Collaborative, customer-service-oriented working style with strong attention to detail
• Nice To Have:
  • CompTIA Network+ certification (preferred)
  • CompTIA Security+ certification (preferred)
  • Additional certifications such as Okta Certified Administrator, Google Workspace Administrator, Microsoft 365 Certified, or Atlassian Cloud Administrator
  • Experience supporting a hardware, manufacturing, or robotics environment, including lab and production-floor systems
  • Exposure to SOC 2 or ISO 27001 audit processes
  • Experience standing up IT operations at a new or rapidly growing site

EDUCATION and/or EXPERIENCE

• 4+ years of relevant IT support or systems administration experience required; Bachelor's degree in Information Technology, Computer Science, or a related field preferred — equivalent experience accepted
• Relevant vendor certifications (CompTIA, Okta, Microsoft, Google, Atlassian) strongly preferred

PHYSICAL REQUIREMENTS 

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 50 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate