The role involves managing enterprise systems, providing operational support, troubleshooting, designing user-centric solutions, and ensuring excellent customer service.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
This is both a ‘build’ and ‘run’ role. You will be responsible for the day-to-day operation of our enterprise systems while also working on projects to design and implement user-centric solutions. We are seeking a resourceful, technically-adept professional who thrives in fast-paced environments and takes full ownership of end-to-end delivery. The ideal candidate combines a customer-first mentality with a passion for problem-solving and continuous technical growth.
What You'll Do
- Provide operational support (ex: troubleshooting user issues, configuration changes, feature releases) across our enterprise collaboration systems (Zoom, Google Workspace, Microsoft 365, etc.)
- Maintain internal documentation, knowledge articles, and operating procedures
- Work closely with first level end user support teams for incident and problem resolution, training of support team
- Work with Veeva Security teams for incident investigations and implementation of security changes
- Support the onboarding or rationalization of internal systems as required
- Design, build, and maintain custom tooling and solutions as required
- Proactively identify opportunities for internal improvements and deliver on those projects
Requirements
- Bachelor’s degree in IT, Computer Science, or related field or other related experience
- 3+ years experience administrating enterprise systems such as Google Workspace, Zoom, or other equivalent IT systems
- Experience managing vendor relationships
- Demonstrated history of learning and adopting new technology and tools quickly
- Strong analytical skills: able to listen and elicit business requirements and translate into technical solutions
- Strong communication skills: written, verbal, and presentation
- Ability to work independently in a fast paced environment with little direct supervision
- Commitment to excellent customer service
- Must be legally eligible to work in the US
Nice to Have
- Experience working with telephony and contact center systems
- Experience with Cloud platforms (Google Cloud or AWS)
- Experience with builds scripts, custom tooling, integrations
- General knowledge of SDLC
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $85,000 - $135,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva Pleasanton, California, USA Office
4280 Hacienda Drive, Pleasanton, CA, United States, 94588
Veeva San Francisco, California, USA Office
100 Montgomery Street, San Francisco, CA, United States, 94104
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