Senior AI Governance Program Manager

Role Description

As a Senior AI Governance Manager at Dropbox, you will join our Governance, Risk, & Compliance (GRC) team to design, implement, and coordinate Dropbox’s AI governance and risk program. Through this role you will increase user trust by managing risks related to Dropbox’s AI products and services. 

You will help develop programs and mature our AI governance program. If you are passionate about building an AI governance program, working at the forefront of AI risk management, and are looking for an opportunity to stretch yourself in a dynamic team, then this role is for you.

As a Senior AI Governance Manager, you will play a crucial role building out Dropbox’s AI governance program. You will be responsible for implementing programs and controls to help us maintain user trust and adhere to Dropbox’s AI principles. You will help both Dropbox and our customers make informed decisions about the use of AI products and services. By joining our team, you will have broad remit to influence senior leaders and drive our AI governance strategy, while helping to mature the GRC program. 

Responsibilities

Implement and maintain programs to support Dropbox’s AI governance framework and support our customer’s trust in our AI products

Strategic Leadership in AI Governance 

• Develop and implement an AI governance framework that aligns with company AI Principles, legal requirements, and industry best practices that support our customer’s trust in our AI products.
• Collaborate with leadership to set long-term AI strategy, including risk management, compliance, and ethical AI policies.
• Serve as the primary point of contact for AI governance, advising C-level executives on policy and regulatory changes impacting AI.
• Monitor emerging regulatory and ethical standards in AI, adjusting governance policies proactively.

Policy and Compliance

• Create and enforce policies for responsible AI development, deployment, and monitoring, ensuring they align with global regulatory standards (e.g., GDPR, ISO42001).
• Ensure adherence to internal and external guidelines, including fairness, transparency, accountability, and privacy in AI systems.
• Collaborate with the partner teams to manage and document AI-related risks and incidents.
• Develop audit mechanisms and conduct regular compliance checks to validate adherence to AI governance standards.

Cross-Functional Collaboration and Education

• Partner with data science, engineering, and product teams to implement AI principles across the AI lifecycle.

Risk Management and Ethical Standards

• Lead the identification and mitigation of risks in AI applications, including bias, security, and privacy risks.
• Develop metrics and KPIs to assess AI systems' compliance with ethical and governance standards.
• Manage the creation of reports on AI compliance, performance, and risk, providing actionable insights to leadership.

Requirements

• 8+ years of experience building or maintaining risk programs
• Familiarity with AI governance related concepts and frameworks, such as NIST AI RMF or ISO 42001
• Familiarity with a broad range of technical concepts relevant to cloud computing environments: logical access, agile development process, security architecture, information security, network security, and privacy
• Experienced in risk assessment, familiar with various risk assessment frameworks and concepts
• Experience managing and reducing AI, security, privacy, or reliability risks
• Subject matter knowledge in FAIR based risk methodologies
• Strong project management and organizational skills
• Great people skills and ability to work well in fast paced team environment with a wide range of technical and non-technical teams
• Excellent writing, communication, organizational skills, and strong attention to detail
• Ability to confidently convey nuanced information to senior leaders