Senior Manager, Operations Business Partner - AMER Expansion

Position Overview

As Senior Manager, Business Operations Partner, you are the dedicated operations partner for Autodesk's Expansion business in AMER. You work closely with AMER Expansion Sales leadership to understand how the business is performing, identify operational challenges, and drive issues toward resolution. You are responsible for connecting field needs and business context with the broader Revenue Operations organization, helping ensure the AMER Expansion business can execute effectively. 

This is a hands-on role. You are expected to get into the details, develop a clear point of view, and drive work forward across teams and functions. When this role is working well, AMER Sales Expansion leadership has greater visibility into the business, operational issues are addressed quickly, and insights from the field inform broader decisions and priorities. 

Responsibilities 

Field Partnership & Problem Solving 

• Get into the details of how the AMER Expansion business operates, understand the sales process, execution gaps, and friction points at the ground level 

• Diagnose operational problems, talk to the field, develop a clear point of view, and drive toward a solution, engaging or escalating to the right teams when needed 

• Identify patterns across field conversations, business performance, and stakeholder input to surface operational issues and opportunities 

• Reframe ambiguous problems into clear, solvable questions and work across stakeholders to drive alignment and resolution 

Operations Execution & Alignment 

• Own operational issues through resolution, doing the work directly where appropriate and partnering across Revenue Operations, Marketing, Customer Success, IT and Finance where broader support is needed 

• Build and run the operational rhythms that keep the AMER Expansion business on track, including status reviews, issue tracking, escalation loops, and field feedback channels 

• Develop the business case for changes needed in the field, pressure-test the logic, gather relevant input, and bring forward clear recommendations 

• Help prioritize field requests based on business impact and enterprise priorities, escalating broader tradeoffs when needed 

Business Planning & Insight 

• Bring the AMER Expansion field perspective into annual planning, segmentation, coverage model changes, and policy development 

• Identify and synthesize patterns from the AMER field that may have broader implications for Global Expansion programs and priorities 

• Prepare operational context and insights for leadership reviews, helping translate business performance and field input into a clear narrative 

Minimum Qualifications 

• 7+ years in Revenue Operations, Sales Operations, Business Operations, or a related business partner role, preferably within an enterprise technology company 
• Experience partnering with Sales leaders in an embedded, field-facing capacity 
• Understanding of expansion sales, or other complex sales motions 
• Strong problem-solving orientation, with the ability to diagnose operational friction, identify root causes, and drive cross-functional resolution 
• Proficiency with Salesforce and sales and operational tooling; comfortable using data to understand business performance and identify where further investigation is needed 
• Ability to get things done across functions without direct authority, working effectively across Strategy & Operations, Marketing, Customer Success, and Finance 
• Strong communicator who can translate operational complexity into clear insights and recommendations for field and operations stakeholders 

The Ideal Candidate

• AMER Sales Expansion leadership has the operational context and support needed to make informed decisions 
• Operational gaps are identified early and driven toward resolution before they materially affect field execution 
• Field insights and business context are surfaced to the broader Revenue Operations and supporting organizations to drive problems to resolution with pace 

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.