Senior Manager, Software Engineering - Agentforce Voice

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Agentforce is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow. 

We are growing rapidly and are looking for rockstars to help solve complex problems in this cutting-edge space. The Agentforce Voice team is looking for a technically strong, highly collaborative and accomplished Senior Engineering Manager to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun.

Salesforce is looking for a Senior Engineering Manager to lead our software engineering teams in the Agentforce Voice team. We need someone who is technically strong, highly collaborative and passionate about the product and our customers. You will manage and lead a team of exceptional engineers working on applications written in Go lang, Python, and Java stack spread across core and off-core platforms.

In this role, we need someone who can:

• Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners and engineer

• Make critical decisions that attribute to the success of the product

• Proactive in foreseeing issues and resolve it before it happens

• Build, mentor, manage, inspire and retain software engineering teams

• Oversee Sprint Planning and stand ups of multiple engineering teams working closely with the respective ScrumMasters and Engineering managers.

• Partner with the product and engineering leadership to align with objectives, priorities , tradeoffs and risk

• Ensure teams have clear priorities and adequate resources

• Be a multiplier and have a passion for team and team members’ success

• Vocally advocating for technical excellence and helping the teams make good decisions

• Participating in architecture discussions and planning

• Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams

• Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity

• Occasionally contributing to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen.

• Grow the organization and ensure that the right culture, processes, and technology investments are in place

• Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap

• Refine and streamline on-call processes ensuring we maintain high availability SLAs

• Have a strong sense of service ownership and be responsible for service operation

Experience and skills:

• 10+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7

• 3+ years of experience managing managers and architects

• In-depth working knowledge of at least one object-oriented compiled language (Java, C++, etc)

• Excellent debugging and problem solving skills.

• Solid understanding of SDLC, and best practices in design, development, testing, and deployment.

• Experience with Agile development methodologies

• Strong verbal and written communication skills, organizational and project management skills. Ability to work effectively in a distributed team setting.

• A related technical degree required.

Nice to have skills

• ASR, TTS, Voice to Voice Models, Telephony, SIP and PSTN technologies

• Working knowledge of building B2B or B2C SaaS applications / microservices using cloud providers such as AWS, GCE, or Azure

• Experience in Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR), etc.

• Some Salesforce developer platform/administration exposure is nice to have

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.