Senior Operations Engineering Program Manager

CyrusOne is a leading global data center developer and operator, delivering secure, scalable, and reliable infrastructure solutions for the world’s largest enterprises and hyperscale customers. We are committed to operational excellence, innovation, and delivering high-performance environments that support critical business needs.
The Senior Operations Engineering Program Manager supports execution across key engineering initiatives. This role is responsible for coordinating program activities and contributing to frameworks that enable the successful delivery of operational priorities. The position supports the tracking and reporting of key performance metrics, monitors program and process effectiveness, and highlights insights to support continuous improvement.
This individual partners cross-functionally to help translate strategic plans into actionable deliverables, ensuring alignment and progress across the engineering organization. The role focuses on driving day-to-day program execution, maintaining visibility into milestones, and supporting accountability to deliver operational results.

New Capacity Readiness Program Leadership

• Own the programmatic framework for new capacity readiness across power and mechanical systems, ensuring consistent execution across sites and projects.
• Coordinate across commissioning, engineering, and site operations teams to align scope, sequencing, and milestones.
• Track commissioning issues, defects, and punch-list items at the program level, ensuring accountability, prioritization, and timely closure.
• Lead the development and execution of Day 1 (new capacity) readiness programs, establishing clear readiness criteria, stage gates, and exit conditions.
• Lead the development and execution of a standardized turnover process for accepting new capacity into operation.

Risk Management & Mitigation Program Ownership

• Lead the development and execution of Day 2 (operational reliability) readiness programs.
• Establish and maintain the risk analysis and mitigation program framework, including a program-level risk register rolled up by site and system.
• Drive mitigation plans through prioritization, resourcing, scheduling, and verification of closure.
• Ensure risks and mitigations are visible, decision-ready, and actively managed, enabling informed risk acceptance or remediation decisions.

Operations-to-Design Program Integration

• Own the operations-to-design bridge process at the program level. 
• Ensure field changes, design deviations, and operational impacts identified by engineering or operations are documented, communicated to stakeholders, and tracked through resolution. 

Cross-Functional Coordination & Schedule Integration 

• Serve as the central coordination point for capacity and risk initiatives across engineering, commissioning, design and construction, and site operations. 
• Develop and maintain integrated schedules that align engineering execution with operational readiness milestones. 
• Identify cross-discipline dependencies, conflicts, and resource constraints early and drive resolution. 

• Standards, Playbooks & Continuous Improvement 
• Partner with Critical Power and Mechanical Systems Specialists and Engineers to translate lessons learned into updated readiness playbooks. 
• Standardize capacity readiness, turnover, and risk management processes across sites and regions, driving continual improvement of all owned programs. 

Project and Program Visibility 

• Develop and execute methodology and processes to provide clear, concise reporting on all relevant metrics and program KPIs. 

Qualifications 

Education 

• Bachelor's degree in Engineering (Mechanical, Electrical, Facilities), Construction Management, Operations, or a related technical field; or equivalent practical experience in mission-critical infrastructure programs. 

Experience 

• 7+ years of experience in mission-critical environments (data centers, critical facilities, high-availability infrastructure) in one or more of the following: operations, commissioning, engineering, design/construction interface, or reliability programs. 
• 4+ years leading cross-functional programs or complex projects with multiple stakeholders, dependencies, and schedule integration. 
• Demonstrated experience building or operating readiness stage gates / go-live criteria for new capacity, expansions, or major infrastructure changes. 
• Proven track record driving risk identification, mitigation planning, and closure tracking (risk register ownership, mitigation verification, executive-ready risk posture). 

Technical & Domain Knowledge 

• Working knowledge of mission-critical infrastructure concepts, including: 
• Electrical distribution (UPS, switchgear, generators, protection/grounding concepts) 
• Mechanical cooling and heat rejection (chilled water plants, CRAH/CRAC, towers/dry coolers, pumping strategies) 
• BAS/BMS and controls sequence implications on operations 
• Ability to interpret and synthesize technical inputs (commissioning findings, punch lists, readiness gaps, design deviations) into program actions and decisions. 

Program Management & Execution 

Strong capability in: 

• Developing integrated schedules and managing interdependencies across engineering, commissioning, design and construction, and operations 
• Establishing repeatable processes (templates, workflows, governance cadence) 
• Managing program artifacts: stage gate checklists, RAID logs, risk registers, issue trackers, readiness dashboards 
• Excellent written and verbal communication skills with a demonstrated ability to produce decision-ready executive summaries (capacity posture, readiness status, and risk exposure). 

Leadership Behaviors 

• Proven ability to influence without direct authority and drive closure across multiple organizations. 
• Bias for action, strong follow-through, and comfort escalating issues when readiness, risk, scope, or timelines are misaligned. 

Travel 

• Ability to travel 25%–50%, based on business and program needs. 

Preferred Qualifications 

• Experience supporting multi-site / portfolio-scale capacity or reliability programs (regional or global). 
• Familiarity with commissioning and readiness frameworks (e.g., Level 1–5 commissioning, IST/ISx, integrated systems testing, operational acceptance). 
• Experience developing turnover documentation standards, operational readiness repositories, and training validation programs. 
• Program/Project Management certification (PMP, PgMP, Agile/SAFe PM) or equivalent demonstrated mastery. 
• Reliability or risk credentials/experience (FMEA facilitation, MOC/Change Management, operational risk frameworks). 
• Advanced proficiency with planning and reporting tools (e.g., MS Project, Smartsheet, Power BI, SharePoint/Teams-based governance). 

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.