Senior Operations Manager, Chief Marketing Office

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

As the Senior Manager of Operations & Administration within the Chief Marketing Office (CMO), you will play a pivotal, high-impact role elevating strategic planning and driving operational excellence across the entire Marketing organization. Serving as a trusted strategic partner, you will bridge overarching strategy and flawless execution, leading internal engagement, streamlining processes, and integrating modern technologies to empower high-performing teams.

• Drive Internal Engagement & Communication Strategy: Develop and execute comprehensive internal communication plans that align stakeholders, clarify organizational priorities, and ensure clear, consistent messaging across diverse channels and internal portals.

• Lead Executive Forums & Large-Scale Events: Design, structure, and facilitate high-visibility forums—including All-Hands/Town Halls, offsites, and incentive events—translating complex strategies into inspiring, actionable direction.

• Eliminate Systemic Friction & Optimize Operations: Proactively diagnose operational bottlenecks and establish scalable, efficient workflows that simplify complex cross-functional processes across Marketing and CMG.

• Design & Manage Organizational Incentives: Build and execute a scalable incentives framework to reinforce organizational accountability, celebrate high performance, and accelerate positive behavioral adoption.

• Champion Technology & AI Integration: Pioneer the integration of AI-driven tools and solutions into core marketing workflows to reduce manual tasks, enhance deliverable quality, and maximize organizational speed.

• Cross-Functional Leadership & Coaching: Partner closely with senior marketing leaders to coach, influence, and drive strategic initiatives from ambiguous ideas to impactful, measurable outcomes.

• You hold a Bachelor’s degree.

• You possess 5 to 7 years of relevant professional experience across marketing, business operations, or enterprise project management.

• You have a proven track record of managing complex project management or operations initiatives from concept through execution.

• You demonstrate exceptional written and verbal communication skills, with proven experience building internal communication strategies and delivering executive presence in large forums.

• You exhibit strong strategic agility and comfort navigating ambiguity while managing multiple competing priorities in a fast-paced environment.

• Prior experience or deep familiarity with pharmaceutical or biotechnology commercial/marketing environments.

• Solid understanding of marketing organization dynamics, core processes, and strategic mindsets.

• Hands-on expertise with Agile methodologies, modern work management platforms, and generative AI productivity tools.

• This role is based in South San Francisco and offers a hybrid schedule working 3 day per week on campus.

• No relocation benefits are available for this posting.

The expected salary range for this position based on the primary location of CA is $136,300 -$252,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.