Senior Software Engineer, Platform

Sprig is the customer survey platform, rebuilt around AI agents.

For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to share decisions. The gap between how fast products move and how fast research can keep up has never been wider.

We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.

Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.

Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.

The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.

Agents pay off when engineers hand them whole changes, not incremental changes. That makes the build-and-test loop the safety gate for the entire org: when CI is slow or flaky, teams lose time twice, once waiting and once re-running to sort noise from real failures. Add a dozen agents validating against the same shared environment, and a workflow annoyance becomes an organization-wide bottleneck.

This role owns that loop. You will be responsible for how quickly a change becomes a signal people trust, whether a human or an agent wrote it: incremental CI on a large TypeScript, React, and Go monorepo, test automation that is fast and meaningful from unit through browser and visual, and short-lived environments created and torn down per branch instead of queued.

We are not looking for someone to inherit a ticket queue. We want a builder who can help set a direction for how development should work in an agent-heavy world, then deliver it.

If you have experience making a development loop people complain about faster and more predictable, this is the next iteration of that same problem, with tighter constraints.

You will do this on the Platform team, which runs the systems that support over a billion visitors a month and processes nearly a billion events a day.

This is a hybrid role based in our San Francisco office 3x per week (M, T, Th).

• Modernize the JavaScript and TypeScript build: Lead the migration from our current Node Bazel rules to a maintained successor, complete the move of the JS toolchain to Bazel modules, and replace accumulated image and packaging workarounds with proper module linking and incremental compilation.

• Cut CI time and cost, measurably: Establish p50 and p95 PR build and test times as tracked metrics, then drive them down through better cache hit rates, incremental builds, and balanced test parallelism. Own the remote cache fleet's sizing, eviction behavior, and cost.

• Make the build observable: Ship telemetry for per-target timing, cache hit rate, flake rate, and cost, so build decisions are data-driven rather than anecdotal.

• Make test automation a first-class developer experience: Own how engineers and agents write, run, and trust tests across unit, integration, browser end-to-end, and visual layers. Make the local command match CI, make it trivial to run either a single file or the affected graph, and detect and quarantine flakes instead of asking people to rerun. Close the gaps so lint, static analysis, and coverage are real gates rather than noise.

• Move from shared environments to ephemeral ones: Replace a handful of long-lived, contended environments with short-lived isolated stacks that a human or a cloud agent can create per branch or per task. Fast spin-up, real isolation, and cost control are first-class requirements.

• Build the agent-ready development platform: Deliver hermetic, sandboxed, reproducible build and test environments that agents can invoke safely and in parallel, plus the automated review and presubmit signals they need to validate their own changes.

• Build systems depth: 6+ years owning a build system with deep understanding of build correctness and performance — hermeticity, sandboxing, action graphs, cache keys and invalidation, remote caching and remote execution, toolchain and platform configuration.

• CI/CD as a platform: Experience owning incremental builds, test sharding, self-hosted runner fleets, presubmit/postsubmit design, and merge queues, knowing that services and UI need different feedback loops.

• Frontend build ownership: Deep experience with production bundler pipelines (webpack, Vite, esbuild, or Turbopack), shared UI packages, and test suites (Jest, Playwright, Cypress) and their interaction with hermetic builds.

• TypeScript/Node fluency: Strong expertise in Node.js module resolution and packaging (CJS/ESM, exports) and comfortable operating in a polyglot repository alongside Go.

• Build trust: Experience eliminating hidden network calls, machine-dependent toolchains, and undeclared inputs to ensure reproducible results and prevent cache/sandbox poisoning.

• Test infrastructure and impact: Proven ownership of flake detection/quarantine, balanced sharding, and merge signals, with measurable results in build times, CI spend, and artifact or bundle sizes.

Nice to have:

• Experience with Bazel or a comparable monorepo build tool (Buck2, Pants, Nx, Turborepo) is a strong plus.

• Competitive Salary

• Competitive Employee Equity

• 401K Program

• Medical, Dental, and Vision Benefits

• FSA/HSA Benefit

• $175/month Commuter Benefit

• Additional Wellbeing Benefits

• Flexible Paid Time Off

• Paid Parental Leave

• Professional Development Stipend

• Hybrid Office Policy

• Lunch and dinner daily

• Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company where your contributions matter and your impact is visible. We’ve been recognized as a Great Place to Work® for three consecutive years and have also been named one of Fortune’s Best Workplaces in the Bay Area® and one of Built In’s Best Places to Work®. If you're excited about helping build products that millions of users love while shaping the future of AI-powered user research, we'd love to meet you.

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.

The salary range for this full-time position is $180,000 - $260,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.

***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***