Senior Pricing Strategy and Operations Manager

Key Responsibilities:

• Strategic Pricing Development: Design and implement advanced pricing strategies, including subscription, value-based, and usage-based models, to drive revenue growth and market competitiveness.
• Cross-Functional Leadership: Lead initiatives with Product, Sales, Marketing, and Finance teams to develop and refine pricing and packaging proposals for both existing and new product offerings.
• Market and Customer Research: Conduct comprehensive market analyses, customer segmentation, and competitive benchmarking to inform pricing decisions and identify opportunities for optimization.
• Financial Modeling and Analysis: Develop and present detailed pricing models and financial projections to senior leadership, ensuring strategic alignment and clarity.
• Pricing Operations Management: Oversee the implementation of pricing changes, including managing price lists, discount structures, and pricing tools, ensuring operational efficiency and accuracy.
• Performance Monitoring: Build and maintain dashboards and reporting tools to monitor pricing effectiveness, customer feedback, and market trends, providing actionable insights for continuous improvement.
• New Product Introduction Support: Collaborate with cross-functional teams from product ideation to rollout, ensuring cohesive pricing strategies and stakeholder alignment.
• Mentorship: Guide and develop junior team members, fostering a culture of analytical excellence and strategic thinking within the pricing function.

What You’ll Bring:

• 8-12+ years of Pricing Strategy and Analytics experience, ideally in SaaS, software, or consulting firms specializing in pricing and packaging.
• Proven track record of leading and executing complex pricing strategies that drive revenue growth, customer retention, and market competitiveness.
• Deep expertise in customer research and pricing methodologies, including Conjoint Analysis, Gabor-Granger, Van Westendorp, and other pricing frameworks.
• Strong executive presence with the ability to influence senior leadership and drive cross-functional alignment on strategic pricing initiatives.
• Exceptional analytical and financial modeling skills, with deep proficiency in Microsoft Excel, Tableau, and data visualization tools.
• Experience with CPQ, Salesforce, and other pricing systems, ensuring scalable and efficient pricing operations.
• A proactive and strategic mindset, with a high tolerance for ambiguity and a strong ability to drive change in a fast-paced environment.
• Bachelor’s degree in Economics, Business, Statistics, Finance, or related field; MBA preferred.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.