Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Enterprise Data Solutions (EDS) team at Toast is on a mission to deliver a trusted, scalable, and governed data foundation that empowers every team at Toast to make decisions with speed and confidence. As Toast scales and AI becomes central to our product and operational strategy, EDS serves as the engine behind that ambition—building the infrastructure, governance frameworks, and data products every business function depends on.
As a Senior Data Governance Product Manager, you will be the primary operational executor within EDS's governance function. Reporting directly to the Director of Enterprise Data Governance, you will build and run the policies, processes, and programs that make Toast's data trustworthy, compliant, and discoverable every day.
This role is ideal for someone who is equally comfortable running a cross-functional workshop with business stakeholders and configuring metadata standards in a data catalog—combining strategic thinking with a strong bias toward execution.
A day in the life (Responsibilities)
- Drive Governance Program Operations: Manage and maintain the Data Domain Model, ensuring clear ownership assignments. Facilitate the Data Governance Council (agendas, action tracking, meeting facilitation), partner with Data Stewards across domains, and track program adoption metrics and maturity KPIs for leadership.
- Execute Policy & Compliance Standards: Support the development, documentation, and roll-out of enterprise data policies. Monitor compliance, coordinate remediation with domain owners, maintain the policy register, and assemble governance documentation for audits and risk reviews.
- Lead Business Glossary & Metadata Management: Own day-to-day operations of Toast's Business Glossary by facilitating definition workshops and certifying terms with domain owners. Partner with the data catalog team to enforce metadata standards, build onboarding guides, and run regular office hours to drive user adoption.
- Advance Data Strategy & Maturity: Support the enterprise data strategy through stakeholder synthesis and executive materials. Coordinate data maturity assessments, synthesize outputs into actionable recommendations, and deliver training programs to raise data literacy across the company.
What you'll need to thrive (Requirements)
- Experience: 5+ years in data governance, data management, or analytics. Proven track record of supporting or implementing governance programs (stewardship models, policy execution, catalog rollouts) and driving adoption in fast-moving, complex environments.
- Familiarity with data governance frameworks (e.g., DAMA DMBOK).
- Working knowledge of modern data stack platforms (Snowflake, dbt, cloud data warehouses).
- Hands-on experience with data catalog/metadata management tools (e.g., DataHub, Alation, Atlan).
- Proficiency in SQL for governance reporting and data quality analysis.
- Leadership & Program Management: Exceptional workshop facilitation and consensus-building skills. High degree of organization with a track record of managing multiple workstreams and executing independently.
What will help you stand out (Nonessential Skills/Nice to Haves):
- Certified Data Management Professional (CDMP) certification (or active coursework).
- Hands-on experience with data observability tools (e.g., Monte Carlo, Great Expectations).
- Familiarity with compliance frameworks (SOC 2, GDPR/CCPA, internal audit) or AI governance/responsible data practices.
- Prior experience in B2B SaaS or restaurant technology.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Toast San Francisco, California, USA Office
Our first west coast office, opened in 2022, is just a few blocks from the water and the Bay Bridge. Surrounded by restaurants, shopping, and tech companies alike, San Francisco is the place to be!
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