Senior Product Manager; Load Balancing

Available Locations: Austin TX, Seattle WA, NYC, Denver CO, SFO
About the Department
Cloudflare is the largest and most performant Global Authoritative DNS provider in the world, with over 35% market share. DNS and Load Balancing are integral and strategic technologies in our solution set. Today, our Load Balancer is a critical segment of ensuring high availability and performance for both public traffic destined to public targets, public traffic destined to private targets and private traffic destined to private targets.
As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.
Responsibilities
As a member of the growing team of product managers your responsibilities include:

• Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
• Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Desirable Skills, Knowledge, and Experience:
The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet. Specifically, for role, the ideal candidate would have experience working with DNS, Load Balancing or related technologies.

• BS/MS in a technology- or business-related field
• Experience in building, configuring or using Load Balancing products, specifically with a focus with both public and private traffic load balancing.
• 5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products
• Exceptional communication, presentation, organizational and analytical skills
• Demonstrated ability to lead, drive consensus and deliver in a matrix organization with multiple stakeholders
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Experience balancing execution, agility, and culture at a fast growing business.
• Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications. You've preferably been working full time on a software delivery team.
• Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.
• Working knowledge of how the internet works at layers 3 through 7.

Bonus Points

• A solid understanding of RESTful API design & documentation.
• Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Experience in user experience (UX) design a plus.
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
• Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security.
• Pricing strategy and revenue forecasting experience.

Compensation
Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $179,000 - $246,000
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $172,000 - $237,000
• For Colorado based hires: Estimated annual salary of $156,000 - $215,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave