Own the product strategy, roadmap, and execution for Felix’s app, WhatsApp experience, and messaging gateway. Lead prioritization, research, requirements, launches, channel adaptation, Meta relationship management, provider economics, and scalable integrations. Partner with Design and Engineering to deliver polished, accessible, intuitive experiences and preserve a consistent conversational product across multiple surfaces.
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series C company, backed by over $200 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and Andreessen Horowitz with support from General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get sh*t done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the team
The Product team at Félix is growing. We're a small but mighty group building the foundation for a world-class product function inside one of the fastest-growing fintech companies in LATAM and the U.S.
Our mission is simple yet powerful: build financial tools to empower Latino immigrants in the U.S.
We started with remittances. Multiproduct is where Félix becomes something bigger, a place where we also offer consumer lending, wallet and payments to access multiple financial services rather than just move it. That shift changes what we owe our users. Not only a fast, trustworthy send, but a balance they understand, a history they can read, and a sense that their money is growing safely with us.
About the role
At Félix, the Senior Product Manager for Customer Surfaces & Messaging, you will own the end-to-end product strategy and execution for the Félix App, our WhatsApp experience, and our core Messaging Gateway. You will drive our surface portfolio roadmap, and optimize provider economics while ensuring our signature conversational experience translates seamlessly across channels. Partnering closely with Product Design and Engineering, you will build intuitive, highly polished user touchpoints for millions of Latino immigrants while empowering internal teams with scalable gateway integrations. We are looking for a technically fluent, user-obsessed product leader with deep craft in mobile apps, messaging infrastructure, and APIs who thrives in a high-velocity environment.
Responsibilities
- Own the surface portfolio and roadmap, from prioritization and research through launch.
- Own the Felix app end to end, from product strategy and requirements through delivery.
- Own WhatsApp strategy, the Meta relationship, and optimization of provider capabilities, constraints, and economics.
- Ensure every surface preserves the shared conversational experience while adapting to channel capabilities.
Requirements
- Strong product craft in customer-facing user interfaces, ideally across mobile apps, web, messaging, or other multichannel experiences.
- Experience partnering closely with Product Design and Engineering to turn user needs into intuitive interaction patterns and polished shipped experiences.
- Strong understanding of usability, information architecture, accessibility, experimentation, and behavioral product metrics.
- Ability to reason about how a shared experience should adapt to the capabilities and constraints of different surfaces.
- Technical fluency is strongly preferred, particularly experience with APIs, integrations, messaging infrastructure, platform constraints, or third-party technology partners.
- Advanced Spanish and English level
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- 401(k)
- Health, dental, and vision plans
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Félix (felixpago) San Francisco, California, USA Office
2261 Market Street, San Francisco, CA , United States, 94114
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