At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo’s platform is built on a foundation of secure, scalable account and identity systems that power every customer interaction. As we continue to grow into more complex enterprise use cases and regulated environments, the importance of account integrity, abuse prevention, and flexible organization modeling is critical.
This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams. Together, these teams define how accounts are created, structured, secured, and governed across Klaviyo. Please note that this is a hybrid role that requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time.
About the Role
We’re hiring a Senior Product Manager to own the end-to-end strategy across Platform Integrity & Protection (PAA) and Accounts.
This is a high-impact, cross-functional role responsible for shaping how Klaviyo:
- Protects customer accounts and prevents abuse
- Models accounts and organizations at scale
- Supports enterprise, compliance, and multi-entity use cases
- Builds platform tools that unlock self-serve capabilities and scalable workflows for stakeholders across the entire business
You will serve as the single-threaded product owner across these domains, ensuring that decisions around security, identity, and account structure are made cohesively, not in silos.
How You’ll Make a Difference
- Own and drive product strategy and roadmap across Platform Integrity & Protection and Accounts
- Define and evolve Klaviyo’s account and organization model to support enterprise scale and complexity
- Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation
- Partner deeply with IAM to align authentication, authorization, and identity systems with account modeling
- Collaborate with Security, Compliance, Legal, and GTM teams to meet regulatory and enterprise requirements
- Align multiple engineering teams around shared data models, platform capabilities, and security posture
- Define and track metrics for account security, abuse prevention, and platform health
- Enable other product teams by building shared frameworks (e.g., permissions, lifecycle hooks, settings systems)
- Drive clarity and alignment across stakeholders on tradeoffs between security, usability, and scalability
What You’ll Work On
- Building a unified account model that supports multi-brand, multi-entity customers
- Developing a scalable anti-abuse platform with consistent enforcement across channels
- Improving account lifecycle management, from creation through closure
- Strengthening platform security and risk detection capabilities
- Reducing friction for customers and internal teams through clearer account and org experiences
Who You Are
- You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains
- You have experience working on account systems, identity, permissions, or data models in B2B SaaS
- You are comfortable operating in technical problem spaces and partnering closely with engineering
- You have experience driving cross-team alignment and influencing without direct authority
- You can balance short-term execution with long-term platform strategy
- You are comfortable navigating ambiguity and defining structure in complex environments
- You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences
Nice to Have
- Experience with identity and access management (IAM) systems
- Familiarity with security, compliance, or abuse prevention
- Experience supporting enterprise or regulated environments
- Experience building platform APIs or shared services
- Experience mentoring PMs or leading cross-functional initiatives
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo San Francisco, California, USA Office
181 Fremont Street, Floor 21, San Francisco, CA , United States, 94105
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