Senior Product Manager

ABOUT ITS LOGISTICS

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.
At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.
Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com

ABOUT OUR TECHNOLOGY TEAM

Technology powers how ITS operates. Our team builds and maintains the digital infrastructure behind our third-party logistics (3PL) and freight brokerage business. We focus on: 
•    Delivering seamless digital workflows that empower brokers, operators, and carriers alike.
•    AI and automation to enhance carrier efficiency, optimize load planning, and streamline workflows.
•    Leveraging data science to drive smarter decisions across the network
•    Creating scalable, resilient systems that evolve with our business

ABOUT THE POSITION

As a Product Manager, focused on the Carrier Experience, you’ll lead the strategy, design, and delivery of carrier-facing technology that complements ITS’s proprietary Transportation Management System (TMS). Your mission is to build intuitive, scalable solutions that enhance how carriers engage with our platform—from onboarding and communication to load execution, payment, and long-term relationship management.
You’ll work cross-functionally with internal teams—including engineering, operations, marketing, and carrier sales—to define and execute a product vision that elevates the digital carrier experience. Through ongoing feedback loops, including a Carrier Advisory Board, you’ll ensure our tools align with real-world needs and evolving market expectations. This role plays a critical part in deepening carrier engagement, improving operational efficiency, and reinforcing ITS’s commitment to a modern, carrier-first experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Define and execute the product strategy and roadmap carrier-facing technology 
•    Deliver intuitive, self-service experiences that reduce manual effort and increase carrier satisfaction and retention
•    Lead the Carrier Advisory Board and champion the voice of the carrier throughout the product lifecycle; collect insights through interviews, data analysis, and frontline feedback
•    Align product execution with business value by engaging stakeholders and cross-functional teams early and often
•    Define and maintain a clear view of the Total Addressable Market (TAM) and Serviceable Addressable Market (SAM) for carrier products
•    Develop business cases with clearly defined ROI to justify new product investments and measure financial impact
•    Establish and monitor KPIs that reflect carrier adoption, engagement, retention, and operational efficiency
•    Write PRDs and user stories and lead Agile processes including backlog refinement, sprint planning, UAT, and release readiness 
•    Monitor competitive offerings and market trends to keep ITS’s carrier experience ahead of the curve
•    Evangelize a product mindset across the organization, keeping the voice of the carrier central to decision-making

JOB REQUIREMENTS
•    3-5+ years of experience in Transportation, Logistics, Freight Brokerage, or Supply Chain
      o    Carrier Sales experience is a major plus
•    2+ years of Product Management experience with end-to-end ownership of product delivery
•    Bachelor’s degree required, preferably in Business, Supply Chain, Engineering, or a related technical field

KNOWLEDGE, SKILLS, AND ABILITIES

•    First-hand experience with how brokers, shippers, and carriers interact within a modern 3PL or transportation network 
•    Deep passion for improving carrier relationships through better tools, visibility, and workflows
•    Strong stakeholder management and communication skills, with the ability to be direct, transparent, and collaborative in complex environments
•    High emotional intelligence, fostering empathy, accountability, and strong relationships across teams
•    Adaptable and resilient—comfortable navigating change, managing competing priorities, and turning challenges into opportunities for growth
•    Strategic thinker with a bias for action—able to connect insights from data, operations, and customer feedback into clear product priorities

Must reside in Reno, NV or be willing to relocate to Reno, NV