Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The first few weeks with Toast set the foundation for a restaurant’s long-term success. As Senior Product Manager, Onboarding you will help shape how thousands of restaurants successfully go live with Toast every year. Sitting at the intersection of product, operational processes, and the customer experience, you will identify the biggest friction points in onboarding and build intelligent, scalable solutions that help restaurants get live faster, reduce support burden, and ensure every customer starts their journey with confidence.
You will lead the development of intelligent onboarding capabilities that guide customers through setup, automate configuration where possible, and help teams proactively identify and resolve issues before they delay go-live. Your work will help Toast scale onboarding to every customer while maintaining a high-quality experience across segments, verticals, and geographies.
Your mission is to make it effortless for restaurants to get started with Toast — accelerating time-to-value, improving first-30-day satisfaction, and enabling Toast to scale as we grow.
This is a highly cross-functional role with impact across Toast’s products, internal teams, and customer journey.
A day in the life (Responsibilities)
- Define the long-term vision and roadmap for Toast’s onboarding and activation platform, building the systems and experiences that help restaurants successfully get live and reach value faster
- Develop scalable onboarding capabilities across web and mobile that guide customers through setup, automate configuration where possible, and intelligently surface issues before they delay go-live
- Establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams
- Define and monitor key onboarding metrics and operational dashboards, using data to evaluate performance and drive improvements in key metrics
- Work closely with customers and internal operational teams to understand onboarding quality and identify opportunities to improve the customer experience
- Partner deeply with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s product ecosystem and AI-powered experiences expand
What you'll need to thrive (Requirements)
- 5+ years of product management experience, including ownership of complex customer-facing products or platforms
- Experience building products that improve customer onboarding, activation, or time-to-value
- Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys
- Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions
- Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services
- Experience using data and experimentation to drive measurable improvements in customer outcomes
- Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams
- Strong systems thinking and ability to balance near-term impact with long-term scalable solutions
- Passion for improving customer experiences and delivering measurable business impact
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences — helping shape how we build and what we build
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast San Francisco, California, USA Office
Our first west coast office, opened in 2022, is just a few blocks from the water and the Bay Bridge. Surrounded by restaurants, shopping, and tech companies alike, San Francisco is the place to be!
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