Senior Product Quality Manager

We are looking for a Senior Product Quality Manager to join our Supply Chain team in San Francisco, California. In this role, you are located at the crossroads of Oura Manufacturing, R&D, and Supply Chain. You will work alongside our design teams and process engineers, facilitating the development and eventual ramp of NPI programs, supporting the mission critical goal of developing high quality components and assemblies which are both manufacturable and scalable. You will champion the user experience by ensuring every ring shipped meets our rigorous standards for health accuracy and jewelry-like craftsmanship.

Job requirements include setting up quality systems at contract manufacturers (CMs) to ensure good data is collected and analyzed for program critical decision making as well as creating long term strategies to help continuously improve the Oura Supply Chain. You will plan, develop and implement measurement methods, control plans, and other quality processes to help ensure the part and product quality - all the way from concept phase through high volume mass production in a complex, global scale supply chain. You will be a liaison between the CMs and designers, championing a culture of quality on behalf of Oura and our customers. 

You'll collaborate closely with our operations team and program managers to plan and execute each NPI build, while also shaping and refining both the process and the product. A strong background in manufacturing processes and design for manufacturing (DFM) is essential for success in this role.

This is a US Hybrid role based in the San Francisco Bay Area, with an in-office requirement of three days per week.

What you will do: 

• Support New Product Introduction (NPI) through FATP development builds, ramp-up, mass production, and steady state expansion efforts
• Serve as the bridge between Design, Engineering, and Operations, translating complex technical risks into actionable business decisions to drive Oura’s quality initiatives
• Analyze build failure data to identify design and process marginalities, ensuring that yield loss is understood from a quality risk perspective, not just a volume perspective
• Lead build readiness reviews, focusing on quality deliverables such as equipment readiness, process qualification, and post-build quality data analysis to understand system level interactions and assembly tolerance stackups that drive design and process improvements
• Establish and enforce the standard for “premium” quality by defining cosmetic specifications, managing golden/limit samples, and aligning design, engineering, and factory teams on subjective criteria (fit, finish, and feel) early in the NPI process.
• Identify and effectively communicate design and process risks, using data-driven approaches to facilitate discussions and improvements across Oura teams and suppliers
• Analyze and evaluate data to establish appropriate sub-assembly / system level spec limits including cosmetic, dimensional, functional/reliability as well as establish process controls limits 
• Validate that CM processes produce units that meet cosmetic, reliability, and functional design intent. 

You are a technical leader who refuses to compromise on the user experience. You understand that “shippable” isn't just about passing a functional test, but about meeting the high aesthetic and reliability standards our customers expect.

We would love to have you on our team if you have:

• 7+ years of experience working in a Product Quality, Supplier Manufacturing, Manufacturing Quality Engineer, or Process Engineer role. Ideally seeking someone with strong mechanical process development and design understanding
• Experience in System Integration environments (FATP), bringing together mechanical enclosures, soft goods, and electronics into a final finished product.
• Experience with quality engineering in high volume hand held / wearable and/or consumer products manufacturing with high cosmetic standards 
• Experience qualifying and auditing manufacturing processes including PSA/HAF attach, epoxy dispense/molding/curing, and solder/hotbar/laser weld
• Experience developing robust IQC / IPQC / OQC controls, including AOI / cosmetics, sampling plans, SOP/MSOP, user-based product testing, OBA, and dimensional control
• Understanding of quality principles and tools such as GRR, SPC, FA/CA, 8D, FMEA, and DOEs.
• Understanding of manufacturing principles and tools such as DFM, GD&T, and Six Sigma methodologies for variability reduction
• Self-driven and eager problem solver who thrives in demanding quick-paced environments 
• Highly organized with the ability to clearly and succinctly communicate complex concepts through presentations and written communication, such as slide decks and email
• Able to set up systems to capture reliable and meaningful data to help drive critical process improvements and enhance product/component design
• Willingness to travel to domestically and internationally up to 40%

Benefits 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• San Francisco Salary Range $172,550-$203,000