Senior Program Coordinator

Prospects, Tours & Enrollments 

• Maintain a thorough knowledge of all dementia services to communicate Companioa programs effectively and accurately to referral sources, prospects, and other visitors to the Enrichment Center. 

• Receive all incoming calls to main line at the Enrichment Center & provide response within 1 business day. 

• Facilitate tours of the Enrichment Center for prospects and referral sources as needed and conduct timely follow up after tour to identify next steps. 

• Proactively engage Director as enrollment barriers arise. 

• Assist new client / family with Enrichment Center enrollment paperwork. 

• Ensure all new clients have a successful transition to designated Companioa programs. 

• Assist in completing & submitting transit applications and supplemental documentation for all impacted new enrollees. 

Client Records & Billing Management 

• Maintain daily attendance log with updates, notes, and client-specific needs. 

• Enter client status updates (enrollment, disenrollment, hold, etc.) and notes for all communication with prospects and clients into electronic health record within 2 business days. 

• Maintain accurate and up-to-date records for all funder & grant contracts using required systems. 

• Completely and accurately follow client file checklists to ensure files are complete, current, and in compliance with licensing. 

• Manage client roster for Enrichment Center and Care Coaching programs. This includes, providing enrollment and disenrollment information in the client health record and submitting accurate attendance reports to billing department. 

• Maintain emergency rosters for all enrolled clients with a minimum of monthly updates. 

• Collaborate with program liaisons at Veterans Administration, SF Department of Disability and Aging Services, and other grant/funders as needed. 

Transportation 

• Manage relationship and requests with outside transit providers, this includes assisting clients with Paratransit enrollment and coordinating requests for Group Van services, including participation in stakeholder meetings. 

• Maintain transportation manifests for multiple providers. 

• Document unmet and untimely service in internal logs & communicate with vendors in real time. 

Supply & Vendor Management 

• Coordinate meal service with outside vendor to ensure accurate count of meals based on forecasted Enrichment Center attendance. 

• Maintain adequate stock of program materials and supply and replenish proactively. 

Other Duties 

• Participate in daily team meetings to inform Enrichment Center staff of the anticipated daily attendance and other details regarding prospects and other visitors. 

• Assist Program Director in audit readiness and ongoing monitoring tasks to ensure compliance with state licensing regulations and other service contracts. 

• Maintain knowledge of all safety and emergency protocols to effectively direct staff, clients, and visitors. 

• Support Enrichment Center programs, including meals and activities, as needed. 

• Actively participate in Companioa and IOA meetings. 

• Other duties as assigned. 

EDUCATION: 

Bachelor’s degree or equivalent experience. 

BACKGROUND AND EXPERIENCE: 

• Five years of program or administrative experience 

• Interest and ability to support older adults, particularly persons with dementia 

• Strong organizational skills with the ability to prioritize tasks and meet deadlines 

• Ability to maintain effective relationships with a wide range of internal and external clients 

• Team player 

• Excellent written and oral communication skills 

• Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook 

PHYSICAL REQUIREMENTS: 

• Ability to lift 35 lbs 

• Ability to reach, bend and walk 

COMPENSATION: 

Range: $ 34 - 35.50/hourly 

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

​This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.