PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We’re looking for a Revenue Operations leader focused on sales execution and pipeline rigor — someone who can partner deeply with the CRO and VP of Sales to improve how AEs build, manage, and close pipeline.
As Senior Manager, Revenue Operations, you will act as the operational and analytical backbone of the Sales organization, owning the systems, processes, and insights that drive pipeline health, forecast accuracy, and deal velocity. This role is ideal for a RevOps leader who understands how elite enterprise sales teams operate and wants to shape rep behavior through data, structure, and discipline.
Key Responsibilities:Systems- Own Salesforce as the system of record for pipeline, opportunities, forecasting, and sales execution.
- Ensure clean stage definitions, required fields, validation rules, and rep workflows that reinforce best-in-class sales behavior.
- Partner with Marketing Ops and Deal Desk to ensure full-funnel system interoperability across GTM tools.
- Design and maintain dashboards for pipeline coverage, conversion rates, stage velocity, slippage, and forecast accuracy.
- Build AE, VP, and CRO-level views that enable effective pipeline inspection and deal review.
- Deliver proactive insights on pipeline performance and recommended actions to improve operational efficiency.
- Own opportunity lifecycle standards: stage entry/exit criteria, hygiene, close plans, and next-step rigor.
- Partner with Sales Leadership to run pipeline reviews, forecast calls, and QBR prep.
- Support territory planning, quota modeling, and capacity analysis in partnership with Finance.
- Act as the operational partner to the CRO and VP Sales on GTM execution.
- Translate sales strategy into concrete workflows, dashboards, and rep-facing tools.
- Drive continuous improvement in forecast accuracy, deal velocity, and rep productivity.
- Align Sales, Finance, and Marketing on pipeline definitions and revenue expectations.
- 7–10+ years in Revenue Operations, Sales Ops, or GTM Strategy within B2B SaaS.
- Deep experience supporting enterprise AEs and sales leadership.
- Strong command of pipeline mechanics, forecasting methodologies, and rep performance analytics.
- Advanced Salesforce expertise; comfortable shaping rep behavior through system design.
- Trusted partner to CROs, VPs of Sales, and Finance leaders.
- Experience operating in fast-growing, enterprise-focused sales environments.
We provide a competitive salary range for this role - which is $130,000-$150,000 base salary plus an annual bonus - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.
In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.
Benefits💰 Participation in the company’s employee share options plan
🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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