Senior ServiceNow Engineer

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Senior ServiceNow Engineer will be responsible for developing and maintaining the ServiceNow platform, maintaining data model standards, and designing & implementing integrations between Salesforce, ServiceNow, Data Warehouse, and other third party applications. This position will work to design, implement, and deploy solutions and enhancements to existing and new components. You will need to have broad understanding across the platform including ITSM, CSM, ITBM, ITOM, and ITIL processes.

• Development: Design, develop, and implement complex ServiceNow solutions, ensuring they align with business objectives and best practices.

• Customization: Create custom applications, integrations, and workflows within the ServiceNow platform.

• Problem Solving: Identify, troubleshoot, and resolve technical issues related to ServiceNow implementations.

• Continuous Improvement: Stay updated on the latest ServiceNow features and best practices, recommending and implementing enhancements to improve efficiency and effectiveness.

• Collaboration: Work closely with architects, analysts, and other team members to deliver high-quality ServiceNow solutions.

• Mentorship: Provide guidance and support to junior developers, fostering their professional growth.

• SDLC Adherence: Ensure compliance with ServiceNow Software Development Lifecycle (SDLC) processes and standards.

• ITSM Workflow Design: Design and implement complex ITSM workflows, including incident management, problem management, change management, and knowledge management processes.

• Business Process Automation: Automate ITSM processes to improve efficiency and reduce manual effort.

• Integration: Integrate ITSM workflows with other enterprise applications and systems.

• Integration Expertise: Demonstrated experience with various ServiceNow integration types, including:

• REST APIs: Integrating ServiceNow with other applications using Representational State Transfer APIs.

• SOAP APIs: Integrating ServiceNow with applications using Simple Object Access Protocol APIs.

• Scheduled Jobs: Automating data synchronization between ServiceNow and external systems using scheduled jobs.

• Integration Hub: Utilizing ServiceNow's Integration Hub to manage and orchestrate integrations with external systems.

• Event Notifications: Triggering actions in ServiceNow based on events occurring in external systems.

• Outbound Web Services: Exposing ServiceNow data and services to external applications through web services.

• Scripting Skills: Proficiency in ServiceNow scripting languages, including:

• JavaScript: Creating custom scripts and business rules within ServiceNow.

• GlideScript: Writing scripts specific to ServiceNow's Glide Record API and other platform-specific objects.

• Business Rules: Automating actions based on specific conditions within ServiceNow records.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.