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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
*Onsite 1-3x per week
About the Role:
We are seeking an experienced strategic business operations lead to elevate our internal employee communications and culture within the Technology organization of SoFi, a fast-growing FinTech company reshaping the future of financial services. This is a high-impact role where you will lead operational and communication programs that enable Technology organization employees to do great work, drive alignment with our mission, and foster a collaborative, innovative culture.
As a trusted partner to senior leadership, you will craft and deliver compelling narratives that bring our strategy to life, navigate periods of rapid change, and help our geographically distributed teams feel connected and informed.
Key Responsibilities:
- Lead key horizontal projects and initiatives within the Technology organization, carefully managing business case scope, dependencies, resources and milestones
- Develop and execute internal communications strategies that support business goals, strengthen Technology organization culture, increase employee awareness and reflect our SoFi brand and values.
- Partner with the CTO & Tech Leadership team to create authentic, transparent communications, including town halls, leadership updates, and other weekly communications for the Technology organization.
- Partner with a wide range of Tech leaders to author & create high-quality, engaging content in a wide range of formats (Slack, video, presentations, intranet, newsletters, etc.) tailored to the pace of work at SoFi.
- Leverage the right tools and technology to ensure communications are timely, accessible, and aligned with employee needs.
- Track the effectiveness of internal communications efforts, and continuously improve based on data and employee feedback.
- Build strong relationships across Biz Ops, People, Legal & Compliance, Marketing, and Ops to align internal messaging horizontally across organizations.
Required Skills & Experience:
- 7+ years of internal, engineering, or technology communications or biz ops experience for a fast-paced company
- Exceptional storytelling, writing, and editing skills - able to convey complex information simply and clearly, even when not fully familiar with the details of the content
- Strong executive presence with experience advising senior leaders on communication strategy.
- Deep understanding of fostering employee engagement and satisfaction
- Strong skills in architecting and delivering best practice approaches to change management.
- Familiarity with internal communications tools and platforms (Slack, Confluence, Jira, etc.).
- Excellent project management skills, with the ability to juggle multiple initiatives in a high-growth, fast-paced environment.
- High level of adaptability, discretion, and emotional intelligence.
Preferred Qualifications:
- Bachelor’s degree in Communications, Public Relations, Journalism, English, Business, or a related field; Master’s degree is a plus.
- Experience working in a FinTech, Financial Services, or highly-regulated environment.
- Experience in scaling internal communications during a high-growth phase.
- Experience communicating to both technical and non-technical audiences.
Top Skills
SoFi San Francisco, California, USA Office
Our new headquarters opened in 2019. The office provides an open work environment, an all-hands area, a café, library, coffee points on every floor, and executive conference rooms. The game room and roof-top lounge area provide space to take a break and look at the incredible downtown view.
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