Senior Systems Analyst

This is a remote position.

• Provide advanced consultative and functional support for the CAPPS HR/Payroll tower, including Workforce Administration, Payroll Interface, Commitment Accounting, Time and Labor, TAM/CG, and HR security setup, including row-level security.
  
• Ensure CAPPS compliance with the Family Medical Leave Act (FMLA) by defining leave plans, customizing leave types, and supporting compliance reporting and auditing.
  
• Serve as the functional point of contact for CAPPS agencies, creating and reviewing Functional Design Documents (FDDs) and performing functional configuration changes.
  
• Configure system tables, business units, Set IDs, and table structures, and build workflow configurations using the Approval Workflow Engine (AWE).
  
• Create queries and reports using PS/Query, SAP Business Objects, SQR, and BI Publisher, applying technical knowledge of Application Designer, Integration Broker, and SQL.
  
• Monitor batch job schedules and execution, detect and respond to failures, validate output, manage dependencies, and document performance tuning activities.
  
• Coordinate Fiscal Year-End activities, including reconciliations, system configurations, mass salary loads, and Benefit Enrollment Web Services integration with ERS.
  
• Coordinate the CAPPS Annual Disaster Recovery exercise with the Managed Services vendor, including test scope definition, backup validation, and documentation of results.
  
• Provide Level 2 Service Desk support for complex ticket handling, advanced troubleshooting, and documentation in coordination with the Tier 3 Managed Services vendor.
  
• Participate in Major Incident Management (MIM) for Priority 1 and Priority 2 incidents, perform upgrade testing, ensure WCAG 2.1 accessibility compliance, and apply ITIL principles to IT service and asset management activities.
  
  

• 15 years of extensive knowledge and understanding of State of Texas applicable policies.
  
• 15 years of extensive knowledge of federal labor laws.
  
• 15 years of extensive technical skillsets with App Designer, Integration Broker, SQR/SQL, BI Publisher, and SAP Business Objects.
  
• 12 years of extensive knowledge and experience performing system configuration changes.
  
• 12 years of extensive knowledge supporting and providing oversight of batch jobs, such as Run My Jobs (RMJ).
  
• 12 years of extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
  
• 10 years of extensive Texas public sector experience, directly working for or supporting a large network of 30 or more Texas state government agencies.
  
• 10 years of extensive experience creating and managing a strategic roadmap combining planning skills, functional insight, and cross-functional communication.
  
• 10 years of extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2.
  
• 10 years of extensive familiarity with support tools such as PUM, Fluid, and Elastic Search.
  
• 10 years of experience performing functional project management activities in support of CPA's CAPPS program.
  
• 10 years of experience planning and coordinating the Fiscal Year Process at a statewide level.
  
• 10 years of experience providing Tier 2 Service Desk support for a large network of 30 or more agencies with a Managed Services vendor providing Tier 3.
  
• 10 years of experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
  
• 10 years of experience participating in Disaster Recovery exercises.
  
• 10 years of experience preparing and presenting executive-level presentations.
  
• 10 years of experience gathering and presenting applicable data in support of audits and open records requests.
  
• 10 years of experience interpreting contractual language and integrating it into daily workflows while holding vendors accountable to contractual requirements.
  
• 8 years of CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync.
  
• 8 years of subject matter expertise configuring and coding to remain compliant with the Family Medical Leave Act (FMLA).
  
• 8 years of experience preparing WCAG 2.1-compliant materials for distribution.
  
• 3 years of knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM).
  

• 10 years of experience with and knowledge of production support activities for CPA's legacy Statewide Financial Systems.
  

• Candidate is required to appear in person at CPA's designated location upon commencement of services to obtain CPA equipment, regardless of primary work location.
  
• Criminal background check required
  
• Experience gathering business requirements for large projects.
  
• Ability to work independently in a diverse team environment with on-site and remote team members.
  
• Strong written, verbal, and interpersonal communication skills.
  
• Knowledge of project management methodologies.
  
• Knowledge of the technical and functional attributes of Oracle PeopleSoft.
  
• Strong problem-solving and multitasking skills, with readiness to put in extra effort when necessary.
  
• Experience with Agile and other SDLC methodologies.
  
• Experience with ITIL methodologies.
  
• Experience with or knowledge of information security frameworks, such as NIST.