Senior Technical Account Manager - Public Sector

Minimum qualifications:

• B.S. in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• 8+ years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Technical Account Manager, Professional Services, or Solutions Engineer).
• 8+ years of experience working in or supporting the U.S. Federal Government, Military, or Defense Industrial Base.
• Experience delivering cloud solutions across at least one major CSP (e.g., AWS, Azure, GCP, OCI), and direct experience with their government-specific offerings (AWS GovCloud, Azure Government, and GCP Assured Workloads).
• Practical experience navigating the FedRAMP authorization process and guiding customers through rigorous federal security and hardening requirements (such as NIST 800-53, DoD CC SRG, DISA STIGs, or FIPS).
• Practical experience deploying and operationalizing containerization technologies (such as Docker or Kubernetes) and addressing corresponding security considerations.
• Practical experience deploying and operationalizing DevOps technologies (such as CI/CD, Version Control Systems, or Infrastructure as Code) and managing their security implications.
• Experience with Linux and Windows operating system security concepts and technical troubleshooting.

Preferred qualifications:

• Multiple advanced CSP certifications (such as Certified Solutions Architect - Professional or Certified DevOps Engineer - Professional).
• Security certifications (such as CISSP or CCSP) and extensive experience helping organizations address complex cloud-security challenges.
• Exceptional communication and interpersonal skills, with the proven ability to engage and influence stakeholders at all levels, from technical practitioners to Senior Executive Service (SES) members, Military Officers, and Agency CISOs.
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures.

About the Job:

As a Senior Technical Account Manager, Public Sector, you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform across mission-critical civilian agencies, the Department of Defense, and the Defense Industrial Base.

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team – you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for government organizations with the most stringent security requirements.

Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels. 

Responsibilities:

• Serve as a trusted technical advisor and Wiz platform expert throughout your customers’ journey, confidently guiding them through deployment, configuration, and operationalization using federal cloud-security best practices.
• Serve as the primary technical liaison for your customers, driving the resolution of highly complex architectural and operational challenges across intricate federal cloud environments.
• Act proactively by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk.
• Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security, compliance, and mission objectives.
• Navigate complex federal organizational structures, building and cultivating relationships with key contacts—from agency CISOs and Authorizing Officials (AOs) to technical practitioners—to drive forward key Wiz objectives.
• Translate complex federal cybersecurity mandates (e.g., Zero Trust architectures, Continuous Diagnostics and Mitigation (CDM)) into actionable, technical deployment strategies within the Wiz platform.
• Assist federal customers in navigating the Authority to Operate (ATO) and continuous monitoring processes by leveraging Wiz's compliance and reporting capabilities.
• Act as the "Voice of the Federal Customer" internally, partnering closely with Product and Engineering teams to prioritize Wiz for Gov feature parity and advocate for government-specific platform enhancements.
• Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise to grow the breadth of the team.