Easy Apply
Easy Apply
Own post-sales technical relationships for a small portfolio of strategic enterprise customers. Drive incident triage and remediation, deliver proactive architectural guidance and cost optimization, scope and orchestrate Vercel engagements, represent the customer internally, and ensure TAM engagement renewals and customer success metrics.
About Vercel:
About the roleVercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers, taking it over from the Solutions Architect (SA) at deal close. Your focus is continuity: customers renew the annual TAM engagement because their technical outcomes improve each year. This role requires travel to customer offices 4 to 8 times a year.
What you'll do- Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each
- Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours
- Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
- Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself
- Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer success engineering, or support engineering
- Owned customer relationships at the $1M+ annual contract value (ACV) tier, including QBRs, roadmap workshops, and renewals
- Architected, debugged, and optimized production systems on Next.js and Vercel, including App Router, incremental static regeneration (ISR) and caching, Fluid Compute, and the AI SDK
- Led technical outcomes across Engineering, Product, and Support without formal authority, and written the incident summaries, post-mortems, and executive readouts that came out of them
- Carried a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company, such as AWS, Cloudflare, Datadog, or GitHub
- Built AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers
- Led cloud financial operations (FinOps) or cost-optimization engagements, or ran an annual roadmap workshop or Well-Architected Review for an enterprise customer
The San Francisco, CA base pay range for this role is $163,000-$204,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
- Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
- Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Vercel San Francisco, California, USA Office
San Francisco, California 94133, UaS, San Francisco, CA, United States, 94133
Similar Jobs at Vercel
Artificial Intelligence • Cloud • Software
Qualify inbound leads through personalized outreach to engineering and product leaders, research prospects, and partner with Account Executives to build commercial pipeline. The role also involves collaborating with GTM Engineering, Marketing, Sales Engineering, and Customer Success to improve messaging, outreach effectiveness, and adoption. Candidates need web technology knowledge, strong technical communication skills, and the ability to independently manage a prospect pipeline.
Top Skills:
Ai SdkNext.JsOutreachSalesforceVercel
Artificial Intelligence • Cloud • Software
Own the vision, strategy, roadmap, pricing, and packaging for Vercel’s storage portfolio, including blob storage, persistent filesystems, databases, and key-value storage. Partner with engineering, design, developer experience, and enterprise customers to deliver reliable, secure, scalable storage products integrated across Vercel’s cloud platform. Use customer feedback and performance data to prioritize investments and guide product decisions.
Top Skills:
Blob StorageCloud InfrastructureDaemonsDatabasesKey-Value StoresPersistent FilesystemsSandboxesVercelVercel Functions
Artificial Intelligence • Cloud • Software
Build AI applications and workflows that drive revenue using Vercel AI Cloud. Partner with Sales, Marketing, Success, and Data to identify user pain, ship high-impact solutions, test new features, and publish best practices. The role involves daily software development, AI model and API integration, automation, and collaboration with GTM teams. It is remote, with office anchor days for employees near select offices.
Top Skills:
Ai SdkAnthropic ApiNext.JsOpenai ApiV0 ApiVercel Ai Cloud
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
