Senior Technical Customer Success Manager

About IONIX

IONIX is the attack surface management solution that uses Connective Intelligence to shine a spotlight on exploitable risks across your real attack surface and its digital supply chain. Only IONIX discovers and monitors every internet-facing asset and connection, delivers laser focus into the most important risks to your business, and provides the tools to rapidly remediate exploitable threats and reduce attack surface risk. Global leaders including Infosys, Warner Music Group, The Telegraph, and E. ON depend on IONIX’s machine learning-powered discovery engine, contextual risk assessment and prioritization, and end-to-end remediation workflow to go on the offensive in managing their complex and ever-changing attack surfaces.

About The Position

Location: US (East coast)

As a Senior Customer Success Manager, you’ll be a go-to person for existing accounts’ technical engagement side and promote IONIX’s service with various customer stakeholders.

You must deeply be immersed in web technologies, and with significant prior cyber and relationship management experience.

You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application security and incident response managers, to CISOs.

You will be working at fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology. 

Responsibilities:

• Work closely with the sales and product teams to successfully onboard and provide increasing value to IONIX’s customers
• Build strong relationships with IONIX clients and act as their primary point of contact.
• Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using IONIX technology
• Develop and execute customer success plans that align with client goals
• Ensure that clients are satisfied with our products and services and act as their advocate within our organization
• Help improving IONIX products by understanding customers needs and influencing IONIX’s product roadmap. 

Requirements and qualifications

• 5+ years in a customer-facing management technical role
• Experience working with large enterprises and managing complex customers interactions
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Proven deep technical understanding of core web/cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI)
• Proven understanding of Web Security concerns, requirements, and technologies
• Previous Cyber security vendor experience – a must
• Previous startup experience – an advantage