Senior Technical Producer II (MARVEL SNAP)

Who We Are

Second Dinner is an award-winning independent game development studio full of game-makers who are driven to create fun game experiences for players all over the world. Our flagship game, MARVEL SNAP, has earned multiple accolades, including Mobile Game of the Year Awards (Game Awards, DICE), Best Strategy Game (IGN), and the Apple Design Award for Innovation!
Second Dinner is a remote-first studio, so while we are headquartered in Irvine, California, most of our team is fully remote across the United States. We’re passionate about finding the most talented teammates, wherever they call home. We firmly believe a diverse team with varied perspectives makes us a better company and will help us make better games. If you think you bring something to the table that broadens our point of view, we’d love to hear about it.

Our Production Team

The Marvel SNAP Production Team at Second Dinner has two key goals: continue to deliver an awesome gaming experience for our debut game and develop one of the best game Production teams in the industry. We care deeply about making great games with great people.
In order to support the wider game team in doing the work they love, we proactively remove roadblocks, facilitate alignment across departments, and keep our priorities in check. We actively work to create best practices that allow for sustainable game development. This includes managing project scope to mitigate any need for overtime, and ensuring team members are able to leverage their expertise and interests while also having ample opportunities to challenge themselves as they grow as individuals.

Your Role

You will report to the Director of Production in charge of Marvel SNAP production. Your primary responsibility is to partner with engineering, design, and live operations teams to build, grow, and maintain the Marvel SNAP webshop — our direct-to-consumer e-commerce platform. If you love crafting world-class player experiences and collaborating with extraordinarily talented cross-functional teams, then APPLY!

What You’ll Do:

• Own the end-to-end production of the Marvel SNAP Shop team, including mobile, steam and web storefronts, from feature development through live operations

• Partner with product, engineering, and design teams to define requirements, prioritize the backlog, and deliver improvements on schedule

• Oversee and make critical decisions on issues, ensuring fast resolution with minimal player impact

• Coordinate release schedules and configuration changes with product, marketing, QA, engineers, and design

• Follow and evolve checklists to build, deploy, and release updates, and manage live configuration changes

• Monitor performance, payment flows, and transaction health; proactively identify and escalate anomalies

• Manage external development and platform partner relationships related to payments, storefronts, and integrations

• Work with engineers to improve performance, reliability, and conversion as well as reducing operational costs

• Proactively identify and mitigate bottlenecks to keep the team running smoothly

• Ensure the team works at a sustainable pace and continuously improves

• Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings

• Champion the project vision to the team

What You’ll Need:

• Experience shipping and supporting a live game or live service as a technical producer or technical program manager

• Familiarity with e-commerce or direct-to-consumer platforms, including payment flows, storefront management, and player-facing transactions

• Hands-on experience with a version control software like GitHub

• High levels of empathy and support for team members

• Positive and optimistic leadership style and the ability to stay cool under pressure

• Excellent and flexible communication skills whether in person, over Zoom, or in writing

• Comfortable with ambiguity while working to reduce the cone of uncertainty

• Love for playing and making great games

Nice to Have But Not Necessary:

• GitHub (or similar)

• Experience with AWS or another Cloud provider

• Experience working on a live mobile game

• Experience using Unity

• Experience with the app stores – Apple App Store, Google Play Console, Steamworks, Samsung Seller Portal

The total compensation for this position includes a new hire offer base salary range of $185,000 to $207,500 USD + equity + comprehensive benefits + potential for discretionary performance bonuses.
Individual pay within this salary range may span multiple levels within the discipline and is determined by assessed job-related skills, experience, relevant education or training. It also factors in market demands and business needs. The disclosed range is not adjusted based on location and may be subject to change or modification based on business needs in the future. Your recruiter can answer any questions about new hire total compensation during the hiring process.

An overview of the benefits and perks at Second Dinner:

• Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans

• 401(k) contribution with no waiting period

• 16 weeks paid parental leave with no waiting period

• Home office improvement bonus

• Paid Vacation & Sick time

• Up to 10 BetterHelp sessions covered each benefits plan year

• Remote-first with core overlap hours between 10AM and 4PM PT

• Company Winter Holiday shutdown (Dec 25-Jan 1)

• Company Summer Holiday shutdown (week of July 4)

• Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year

We are an equal opportunity employer that places high value on diversity and inclusion. We do not discriminate on the basis of race, color, ancestry, national origin, religion, age, disability status, sex (including pregnancy), gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, marital status, military status, or veteran status.
You must be eligible to work in the United States to be considered for this position.