Senior Technical Program Manager, MarTech

Role Overview:

As McAfee continues to evolve into a consumer-centric business, Technical Program Managers play a pivotal role in driving key Product and Engineering initiatives towards successful launches. This Senior Technical Program Manager will be an important member of our eCommerce Technical Program Management team supporting new AI driven features and product launches. You will report to the Director, Technical Program Management, eCommerce.
This is a Hybrid position based in The United States. Candidates must be within a commutable distance to either our San Jose, CA, or Frisco, TX, offices. You will be required to come onsite from time to time for meetings to collaborate with executives and other team members. We are only considering candidates who are within a commutable distance to our locations and are not offering relocation at this time.

About the role: 

• Own and drive Marketing Technology (MarTech) related eCommerce portfolio and critical programs.

• Oversee the entire MarTech platform, segmentation, messaging functionality, conversion metrics, user experience, and integration with other systems like email, sms, customer data platform, segmentation and decision-making architecture.

• Manage issues and risks, create mitigation plans, escalate to appropriate stakeholders and produce program reports for executive leadership.

• Ability to tackle complex challenges, think critically, work cross-functionally, and deliver innovative solutions.

• Conduct and mandate thorough testing to ensure the MarTech platform functions correctly and to identify potential issues before launch.

• Partner with engineering, UX, product and business leaders to help better prioritize and execute on AI based product, platform, and marketing strategy.

• Work with engineering, analytics, product management to define key performance Indicators to analyze marketing platform success.

• Experience managing programs with geographically dispersed teams.

• Oversee multi-channel and multi focus initiatives across the consumer organization.

• Manage third party requirements and interfaces with third party stakeholders, as necessary.

• Interface regularly with global and geo marketing teams to coordinate marketing campaigns and bring visibility to internal stakeholders.

• Provide guidance and mentoring to junior team members.

About you:

• 9+ years of technical project or program management experience in driving consumer-centric applications with at least 5 years driving product launches for eCommerce products.

• 5+ years of experience using project/portfolio management tools such as ClickUp, Atlassian JIRA, Confluence, VersionOne, Asana, Monday.com or Smartsheets.

• Leverages AI tools to be a force multiplier to execution.

• Must have experience in planning, organizing, and executing projects related to messaging and MarTech platforms.

• Must have experience analyzing data and being able to identify areas for improvement in the platform

• Experience with Adobe eCommerce Suite, Adobe Target, Adobe Analytics, Adobe Experience Manager, Adobe Experience Platform, Adobe Campaign Standard.

• Strong technical orientation and solid understanding of Product Development Life Cycle (PDLC).

• Proven track record of managing large-scale, complex technical efforts.

• Strong negotiation, communication and conflict management skills with the ability to articulate concepts and rationale to stakeholders at all levels of the organization.

• Experience working with multiple global time zones.

#LI-Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.