The Senior Training Specialist owns the design, delivery, and continuous improvement of enablement programs for Customer Success, with a primary focus on onboarding and ongoing skills development for Marketing Assistants and Account Managers. This role independently develops and facilitates training across the Scorpion technology suite (Platform, CSX, CMS, My Site, Enterprise Portal), client communication and service standards, account management practices, and core digital marketing concepts.
Serving as a subject-matter resource and strategic partner to Customer Success leaders and cross-functional teams, the Senior Training Specialist identifies learning needs, translates business and performance gaps into effective learning solutions, and uses data and feedback to continuously improve programs. This role helps ensure client-facing teams build the knowledge, skills, and confidence needed to ramp quickly and perform consistently.
Internal candidates will receive priority consideration for this role. However, external applications are welcomed and will be reviewed if the position is not filled internally.
- Own the design, delivery, and continuous improvement of onboarding and skills-training programs for customer-facing roles, including client communication, service standards, tools, workflows, and turnaround expectations.
- Independently facilitate engaging in-person and virtual learning experiences, adapting delivery methods and content based on audience needs, performance gaps, and business priorities.
- Design, build, and maintain training curricula, facilitator guides, job aids, assessments, and other enablement resources for the Scorpion technology suite and digital marketing channels, including SEO, paid media, social, and content.
- Assess learning and performance needs in partnership with Customer Success leaders and subject-matter experts and recommend appropriate training or enablement solutions.
- Own assigned learning paths within the LMS / enablement platform, including curriculum structure, scheduling, enrollment, completion tracking, assessments, and ongoing optimization.
- Analyze learner feedback, assessment results, quality scores, completion data, and performance indicators to evaluate training effectiveness and identify opportunities for improvement.
- Translate insights from training and performance data into actionable recommendations and implement improvements to programs, content, and learning experiences.
- Maintain and continuously improve the enablement content library, establishing scalable and consistent resources for client-facing teams.
- Partner with Account Managers, Directors, Customer Success leadership, and cross-functional support teams to anticipate enablement needs and ensure training reflects evolving tools, products, processes, and client expectations.
- Serve as a subject-matter resource for Customer Success onboarding, Scorpion technology, client-service standards, and applicable account management practices.
- Lead or contribute to cross-functional enablement initiatives and provide recommendations on training approaches, readiness, and adoption for new tools, processes, or programs.
- Mentor and share best practices with other facilitators, trainers, and subject-matter experts as needed, without direct people-management responsibility.
- Education
- Bachelor's degree in Business, Marketing, Communications, Education, or a related field preferred, or equivalent practical experience —or equivalent practical experience.
- Experience
- 5+ years of experience in Enablement, Training, Account Management, Customer Success, Learning & Development, or a related field, preferably within digital marketing, SaaS, or a client-service environment; or an equivalent combination of education and experience.
- Working knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE), with demonstrated ability to apply them when designing and facilitating training programs.
- Experience using learner feedback, assessments, performance metrics, or other data to evaluate effectiveness and recommend improvements.
- Strong working knowledge of LMS / enablement platforms, Zoom, Google Workspace, and Microsoft Office 365; experience with CRM and Customer Success tools preferred.
- Strong understanding of digital marketing channels, including SEO, paid media, social, and content, and how they support client outcomes.
- Strong understanding of customer success, account management, and client-service workflows.
- Demonstrated ability to build credibility and influence cross-functional partners and leaders without direct authority.
- Skills
- Strong facilitation and presentation skills with experience adapting content and delivery for different audiences and skill levels.
- Strong written and verbal communication skills with demonstrated ability to translate complex concepts into clear, actionable learning experiences.
- Ability to independently manage multiple priorities, identify needs, solve problems, and drive work forward with limited oversight.
- Winning Mindset: When our clients win, we win.
- Genuine Care: We only succeed when we are truly invested in our clients and each other.
- Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
- Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
- Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary range is $80,000 (entry-level) - $90,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
- The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.
Equal Opportunity Employer
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
[Reasonable Accommodations]
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E-Verify
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.
Scorpion Enterprises Hayward, California, USA Office
23785 Cabot Blvd., Hayward, CA, United States, 94545
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