Develop, configure, test, deploy, and maintain ServiceNow applications and ITSM enhancements. Build secure REST and SOAP integrations, APIs, workflows, scripts, and automation using JavaScript, IntegrationHub, and MID Server. Configure ITSM modules, CMDB, portals, workspaces, and mobile experiences. Troubleshoot platform, integration, data, and performance issues while supporting security, testing, code reviews, releases, upgrades, documentation, stakeholder collaboration, and ServiceNow AI capabilities.
Role: ServiceNow Developer
Focus: ServiceNow development, secure integrations, ITSM, automation, and AI capabilities.
Key Responsibilities:
- Design, develop, test, deploy, and maintain ServiceNow applications and enhancements.
- Build secure REST/SOAP integrations, APIs, webhooks, IntegrationHub, and MID Server solutions.
- Develop JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
- Configure ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Build user-friendly experiences using Employee Center, Service Portal, workspaces, UI Builder, and mobile.
- Troubleshoot platform, integration, data, and performance issues; follow security, testing, code review, and release standards.
- Collaborate with technical/non-technical stakeholders and support upgrades, releases, documentation, and automation initiatives.
Required Skills:
- ServiceNow Development & Configuration – 4+ years
- JavaScript / Client & Server-side Scripting – 3+ years
- API Integration, REST/SOAP, JSON/XML, OAuth 2.0 – 2+ years
- ServiceNow ITSM, Flow Designer, IntegrationHub, Service Catalog, ACLs, CMDB – 2+ years
- Employee Center, Service Portal, UI Builder, Configurable Workspaces – 2+ years
- ServiceNow AI: Now Assist, GenAI, Predictive Intelligence, Virtual Agent, or AI Search – 2+ years
- Testing, source control, code review, release management, troubleshooting, and stakeholder communication – 2–3+ years
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