ServiceNow GTM Lead

Responsibilities

• Managing growth for ServiceNow portfolio across all North America clients. 
• Drive GTM Strategy and offerings for the ServiceNow practice in North America, enabling the sales and client success teams to sell the practice offerings across Industry verticals.
• Contribute to building the ServiceNow practice in terms of GTM offerings, solutions/accelerators, capabilities and talent.
• Contribute to building in pipeline by building marketing campaigns and generate leads across all digital channels
• Brand elevation through analyst relations, external events, social media engagements.
• Be the trusted advisor for the CXO/Customer stakeholders in their Digital Transformation journey and elevate Customer Experience using ServiceNow suite of products and solutions.
• Engage with the strategic alliance partners to drive joint industry leading go to market propositions and solutions.
• Collaborate with the Industry Verticals to prioritize the growth strategies with the Industry Vertical with focus on developing and monetizing Industry specific ServiceNow use cases and Technology workflow solutions.
• The GTM Lead will be accountable for key metrics like ServiceNow Revenue, Margins, Net Promoter Score, People Engagement & Development, and driving the Offering Maturity.
• The leader is expected to bring strong technical knowledge & consultative skills to shape solutions with new and organic clients at the key decision-making level. 

Qualifications

• A minimum of 15+ years of overall IT experience
• 10+ Years of Experience with ServiceNow suite of products implementation and Sales / solutioning across ITSM, ITOM, ITAM, IRM / GRC, HRSD, FSO modules
• Experience creating and driving Go-To-Market Strategy and working closely with SNOW Partner Management team to drive the wallet of share in the target accounts / Industry Verticals
• Proven track record of working with multiple stakeholders across Alliances, Marketing, Presales teams and driving thought leadership and direction to achieve multi-fold growth 
• Ability to craft a Business Plan with a mid-to-long term horizon and proven track record of scaling the SNOW practice / Business growth across geographies / Industry Verticals
• UpToDate on latest version capabilities & Features of the SNOW product suite
• Must have deep technical expertise and Implementation experience of SNOW solutions across Industry verticals
• Strong communication, Relationship building and negotiation skills
• Ability to handle / manage CTO personas & Project sponsors in client organization and advocate latest offerings of the SNOW platform
• Ability to handle client situation in ensuring scope creep is avoided, ability to track multiple projects / programs for the deliverables and timeline adherence working closely with Delivery management team
• Experience in driving new NOW solutions using Employee, Customer & Creator workflows
• Hands on Experience of implementing sizeable projects covering the above mentioned suite of SNOW solution
• Experience of managing growth through identifying white spaces, emerging business models, consultative selling and deal shaping.
• Proven track record working across large cross-functional teams / in a matrixed environment

Critical Leadership Qualities

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” to create a winning formula.