Leads ServiceNow solution architecture across multiple modules, translating business requirements into scalable platform designs. Provides technical leadership, mentors development teams, presents architectures to stakeholders, and ensures governance, security, integrations, workflows, automation, and best practices. Manages technical risks, resolves architectural challenges, and drives platform optimization and continuous improvement across enterprise initiatives.
This is a remote position.
Job SummaryWe are looking for an experienced ServiceNow Solution Architect to lead solution architecture and design initiatives within the Business Operations Studio. The ideal candidate should have extensive hands-on experience across multiple ServiceNow modules, with a proven track record of designing scalable solutions, providing technical leadership, and driving architectural decisions.
The candidate should be capable of owning and presenting solution designs, making strategic technical recommendations, leading technical teams, and engaging effectively with business stakeholders to deliver solutions aligned with business objectives.
- Lead the solution architecture and design for ServiceNow initiatives within the Business Operations Studio.
- Design scalable, secure, and sustainable ServiceNow solutions across multiple modules.
- Evaluate business requirements and translate them into technical architecture and solution designs.
- Provide architectural guidance and recommendations based on ServiceNow best practices and platform capabilities.
- Lead and mentor technical teams, providing direction throughout solution design, development, and implementation.
- Own and represent proposed solution architectures during client discussions, technical reviews, and stakeholder presentations.
- Collaborate with business stakeholders, project managers, developers, and other technical teams to ensure successful solution delivery.
- Identify opportunities for platform optimization, process automation, and continuous improvement.
- Ensure adherence to ServiceNow architecture standards, governance, security, and development best practices.
- Manage technical risks, resolve architectural challenges, and drive decisions across complex initiatives.
- Extensive experience in ServiceNow, with a proven track record of working in a Solution Architect or Enterprise Architect role.
- Prior experience independently owning and delivering ServiceNow solution architecture and design.
- Strong exposure to multiple ServiceNow modules, with the ability to architect solutions across different platform capabilities.
- Proven experience in solution design, technical architecture, and implementation of enterprise-scale ServiceNow solutions.
- Experience leading technical teams and providing architectural direction to developers and technical consultants.
- Strong understanding of ServiceNow platform architecture, integrations, workflows, automation, and customization.
- Ability to evaluate business requirements and recommend appropriate technical solutions.
- Excellent communication, presentation, and stakeholder management skills.
- Confidence in defending and representing solution designs and making independent architectural decisions.
- Ability to manage multiple initiatives and work effectively with cross-functional teams.
- ServiceNow certifications such as CSA, CIS, or CTA would be an added advantage.
Similar Jobs
Fintech • Information Technology • Software • Consulting
Designs scalable ServiceNow and Salesforce architectures, translates business requirements into technical solutions, leads enterprise implementations, defines API integrations, guides development teams, reviews solution quality, and supports planning, estimation, governance, workshops, and stakeholder collaboration.
Top Skills:
Agile/ScrumApexExperience CloudLightning Web Components (Lwc)MulesoftRest ApisSales CloudSalesforceService CloudServicenowServicenow FlowSoap Apis
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Build and own production Vision AI systems end to end, including model selection, inference pipelines, evaluation, monitoring, and customer-facing features. Shape architecture, collaborate with product, design, and engineering teams, and use AI coding tools to accelerate development. Establish high standards for quality, testing, reliability, security, and privacy while mentoring engineers and taking ambiguous ideas from prototype to production.
Top Skills:
Claude CodeComputer VisionCursorData ModelingDistributed SystemsGoJavaKotlinLarge Language ModelsMachine LearningMl Inference PipelinesModel EvaluationModel MonitoringPythonQuery LanguagesScalaVision AiVision-Language Models
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Architect and build Toast’s Vision AI platform, including video ingestion, processing, storage, inference pipelines, evaluation, and monitoring. Develop production ML services and customer-facing computer vision features, make architecture decisions, write significant code, and guide technical direction. Partner across teams, mentor engineers, establish reliability, security, and privacy standards, and promote AI-assisted development. The role requires deep distributed-systems and cloud expertise, production ML experience, video familiarity, and the ability to take ambiguous ideas from prototype to customer-ready products.
Top Skills:
Amazon Kinesis Video StreamsApache KafkaApache PulsarAWSClaude CodeCursorFfmpegGstreamerJavaKotlinLlm ApisPythonVision-Language Model ApisWebrtc
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
