SITE MANAGER II | MB9

Description

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday, and of course, sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

The Site Manager II manages the daily operations for a 140-unit supportive housing site located in the Mission Bay Neighborhood of San Francisco. The Site Manager is supervised by and reports directly to the Regional Property Director and oversees and supervises the Assistant Site Manager. The Site Manager’s top priority is to establish and maintain a productive and professional relationship with the residents, resulting in a safe, clean, and empowering place for residents to live. The Site Manager maintains an environment of respect and service while ensuring that residents abide by the house rules and lease terms. The Site Manager is responsible for monitoring the physical integrity of the building and working with maintenance staff to address any deficiencies. The Site Manager II works in close coordination with resident services to ensure the needs of the residents in the building are being adequately addressed. In addition to regularly scheduled hours, the Site Manager will have on-call responsibilities during non-scheduled hours to respond to building and/or tenant emergencies, as well as rotating emergency response duties for other HomeRise properties. 

ESSENTIAL FUNCTIONS

Property Operations

• Responsible for overall property management functions. 
• Serves as the primary contact person between the access source and referrals (San Francisco Housing Authority) to ensure adequate qualified applicants are available for the building’s vacancies. 
• Follow all rules and procedures outlined in the HomeRise Housing Operations Manual, HomeRise Employee Handbook, Building Emergency Procedures and Building House Rules. Follow new and revised procedures as developed and distributed. 
• Participates as a member of the leasing or occupancy team, attends case conference meetings, screenings, coordination meetings, and orientations, and reduces barriers to housing retention. 
• Supervise on-site property management staff and ensure that professional services are being provided at the site. 
• Perform or arrange for a Certified Housing Inspector to conduct Housing Quality Inspections (HQI’s) prior to move-in and annually, assist in the negotiation of rents, collect and keep on file income certifications, rent worksheets, calculation of subsidies, and lease approval for participants lease contracts. Provide notices of contract renewals and rental adjustments in accordance with program policies and procedures. Maintenance of leasing files. 

Resident Relations

• Maintain contact with participants, monitor progress, report, and refer to the services team members as necessary after housing is secured. 
• Meet regularly with the services team (internal or external) for coordination purposes, including but not limited to strategizing lease enforcement, rent collection, or fulfillment of the contract requirements. 
• Provide assistance and expertise to property management or service staff for conflict resolution and problem-solving, as appropriate. 

Staff Supervision and Leadership

• Supervise the Maintenance Supervisor, Assistant Site Manager, and Desk Clerks, ensuring high performance and adherence to job expectations.
• Provide training, mentorship, and professional development opportunities for staff.
• Conduct regular team meetings to align on operational priorities and address challenges.

Administrative Responsibilities

• Preparation of monthly, quarterly, and annual reports which include, but are not limited to the following data: rent, subsidy and participants amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes. 
• Preparation of monthly rent check calculation report and maintenance of monthly subsidy balance tracking reports. Manages requests for payment of rental subsidy from funding agencies to ensure timely rent payments. 
• Works collaboratively with the Regional Property Director, Compliance Manager, and the Director of Housing Operations to ensure the buildings are fully occupied and in compliance with various local, state, and federal programs. 
• Attends departmental and agency meetings to review and report on resident and building issues of occupancy and compliance. 

Maintenance Oversight

• Work with the Maintenance Supervisor to implement and monitor preventive maintenance plans.
• Ensure the property is well-maintained, addressing physical deficiencies promptly.
• Monitor the maintenance team’s performance and adherence to safety procedures.

Emergency Response

• Serve as the primary on-call contact for building and resident emergencies during non-scheduled hours.
• Collaborate with the Regional Property Director to refine emergency response protocols and procedures.
• Additional duties as assigned. 

QUALIFICATIONS

• High school diploma required.
• Professional certification in property or affordable housing management (Tax Credit Certification) preferred or within 6 months of hire. 
• Minimum four (4) years of experience working in the housing (affordable or supportive) field with a strong knowledge of the San Francisco housing market and geography. 
• Preferred experience as a supervisor of multi-family housing or six (6) years’ experience as a manager of multi-family housing. 
• Experience operating buildings with multiple funding sources, restrictions, qualifications, and certification requirements is a plus. Specifically, Tax Credit and Public Housing Authority experience. 
• Knowledge of federal, state, and local fair housing laws. 
• Professional experience in working with seniors and families in a group, institution, or programmatic setting. 
• Mathematical Skills: 
• Ability to understand both simple and complex mathematical concepts and be able to accurately apply this understanding in the performance of the job. Examples of these concepts include addition, subtraction, multiplication, division, fractions, percentages and ratios. 
• Ability to work with numbers, including financial spreadsheets. 
• Ability to handle daily responsibilities, crisis situations, multiple tasks and projects with minimal supervision. 
• Knowledge of and experience with supervising individuals with little or no property management experience. 
• Ability to interpret technical instructions and apply these instructions through the accomplishment of job duties. 
• Be a strong advocate to tenants; respect the ideas and intelligence of residents and strong commitment to supporting families to succeed in an innovative and service-enriched environment, to reorient their lives, nurture their leadership skills, and enable them to make a difference in their community. 
• Demonstrated dependability, maturity, and initiative. 
• Excellent decision-making and interpersonal skills. Must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect. 
• Ability to set and observe appropriate personal limits and boundaries. 
• Flexibility to deal effectively with a variety of people, situations, problems, and changes. Ability to handle shifting and multiple priorities in a fast-paced, growth environment. 
• Proficiency with Microsoft Office-related programs—specifically Word, Excel, and Outlook. 
• Valid and current California Driver's License. 
• Valid phone number required. 

SUPERVISORY RESPONSIBILITY

• Direct Reports: Maintenance Supervisor, Assistant Site Manager
• Indirect Reports: Desk Clerks, Janitors

POSITION DETAIL

• Location: 410 China Basin Street, San Francisco, CA 
• Status: Full-Time / Exempt
• Schedule: Monday through Friday | 8 am to 4 pm or 9 am to 5 pm
• On–call rotation for after-hours emergencies
• Reports to: Regional Property Director and/or Director of Housing Operations

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long period, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms. 

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy. 

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.