Software Development Engineer

Responsibilities:  

• Design, develop, and test different features and functions delivered via applications and Services.
• Collaborate with operations teams to ensure your applications and services are available and reliable.
• Provide hands-on software development for the product to perform at scale, be supportable, and be extensible.
• Report to your Hiring Manager and work with other engineers on the Zoom Contact Center Team to help us reach the next level.
• Develop and maintain consumer portal's framework and architecture including but not limited to 3rd party plugin, common agent portal, PWA, CTI webpage, etc.
• Communicate with PM and UX to review new and existing features. To ensure a full understanding of the product.
• Design and understand end to end use cases for new feature requirements to provide technical design plan and recommendations on feasibility and performance. Implement and test new features following design plan, ensuring features are delivered with quality and speed.
• Closely collaborate with operations engineers to ensure services are reliable and understand performance of the service.
• Identify and propose enhancements/refactors based on product needs, new requirements, and current performance to ensure and maintain service performance and stability.
• Lead enhancement/refactor efforts and deliver outcomes to increase service performance and stability.
• Capture design/architecture changes in technical documentation.
• Analysis logs and reports to identify the root cause of live issues such as outages on production.
• Provide solutions and workarounds to such critical issues. Resolve them in a speedy fashion to minimize customer impact.
• Follow up with respective teams to align on long-term solutions as needed.
• Continuously build metrics to monitor and track/alert about known issues and improve the feedback loop to all support teams.
• Reflect on such incidents and identify learning outcomes, sharing them with team to share the knowledge and prevent similar incidents.

What we're looking for:

Requires a Bachelor's degree in Electrical Engineering, a related field, or a foreign degree equivalent. Must have 3 years of experience in job offered or related occupation. Must have 3 years of experience in the following:

• Using front-end technologies like HTML5, Javascript, CSS (Cascading Style Sheets) in web application development;
• Utilizing MVC (Model-View-Controller) to organize code in a way that segregates application data, user interface, and control logic into different sections;
• Utilizing JavaScript frameworks including Vue.js, React.js, or Angular to quickly build quality web applications;
• Utilizing responsive web development techniques including media queries, flexible grids, and relative units to create responsive web pages that adapt to different screen sizes and devices;
• Utilizing frontend orchestrator tooling like Vite or Webpack to help manage and streamline the development, build, and deployment processes of frontend applications;
• Utilizing Git for source code version control and npm (Node package manager) for package management.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.
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Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.