Senior Developer Productivity Engineer -SMTS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

As a Senior Member of Technical Staff (SMTS) – Developer Productivity & CI/CD, you will be a key technical contributor on Salesforce's global engineering platform team. You will own equally the twin pillars of this role: Developer Productivity Engineering — reducing friction, improving tooling, and accelerating developer velocity — and CI/CD Platform Engineering — building, scaling, and maintaining the continuous integration and delivery infrastructure that powers Salesforce's global engineering organization. This role blends deep technical expertise with cross-team collaboration to deliver data-driven insights, scalable build infrastructure, and a world-class developer experience.

Job Duties & Responsibilities

* Developer Productivity Engineering: Identify, measure, and eliminate systemic friction in the developer lifecycle — including slow builds, flaky tests, complex tooling, and inefficient workflows — using data-driven methodologies (DORA, SPACE) to measurably improve developer velocity.
* CI/CD Platform Engineering: Design, implement, and maintain robust Continuous Integration and Delivery pipelines using Harness CI and Jenkins, ensuring high availability, low latency, and consistent throughput across the global CI/CD ecosystem.
* Developer Tooling & Portals: Develop high-performance internal developer tooling, dashboards, and CLI utilities using modern frontend technologies (e.g., Svelte) alongside backend services — making it easier and faster for engineers to build, test, and ship.
* Build Infrastructure: Build and optimize software-defined infrastructure for centralized build repositories and configuration management across on-prem and cloud environments, following Salesforce's infrastructure standards.
* Kubernetes-Based Build Environments: Implement and optimize containerized build/test workloads on Kubernetes (EKS), including resource tuning, autoscaling configurations (e.g., Karpenter/KEDA), and ephemeral agent lifecycle management.
* Metrics & Observability: Instrument and maintain engineering productivity metrics (DORA, SPACE) by building automated data pipelines via Airbyte and observability dashboards using the ELK Stack, Datadog, Prometheus, and Grafana — surfacing actionable insights to engineering teams.
* Security & Compliance: Integrate automated static analysis and software composition analysis (Veracode SAST/SCA) into CI/CD pipelines, enforcing quality and security gates to shift left on application security.
* Build System Optimization: Serve as a subject matter expert on multi-language build systems (Maven, Gradle, Ant), optimizing dependency trees, build caching, and distributed build execution to reduce cycle times for large Java and Python codebases.
* Infrastructure-as-Code: Author and maintain modular, idempotent IaC configurations using Ansible and Chef to eliminate environment drift and enforce compliance baselines across build agents.
* Version Control & Source Integrity: Contribute to and enforce Git/Perforce branching strategies (e.g., trunk-based development), pre-commit/pre-merge validations, and branch protection policies supporting hundreds of concurrent developers.
* Incident Response & Troubleshooting: Provide expert-level root-cause analysis for complex CI/CD infrastructure failures, leveraging deep knowledge of Linux internals, distributed systems, and APM tooling.

Qualifications & Requirements

Education

* Degree: Bachelor of Technology (B.Tech) or equivalent
* Field of Study: Computer Science, Computer Engineering, or a related technical discipline

Experience

* Minimum: 5+ years of progressive experience in Developer Productivity, DevEx, DevOps, Build/CI Engineering, or Infrastructure Engineering
* Demonstrated ability to deliver impactful, production-quality systems in large-scale enterprise environments
* Experience working on or closely with developer experience or platform engineering teams is strongly preferred

Tools & Technologies:

Containerization & Orchestration
    Docker, Kubernetes (EKS), Helm

Cloud & Configuration
    AWS, Chef, Ansible

CI Platforms
    Harness CI, Jenkins

Data Pipelines & Frontend
    Airbyte, Svelte

Security & Testing
    Veracode (SAST/SCA)

Observability & Analytics
    ELK Stack, Faros.ai, LinearB, Datadog, Prometheus, Grafana

Build Systems & Artifacts
    Maven, Gradle, Ant, JFrog Artifactory, Sonatype Nexus

Languages & Scripting
    Groovy (Pipeline-as-Code), Python, Java, Bash

Version Control
    Git, GitHub, Perforce

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.