Software QA Engineer

Meet the Team:

As a key member of the Commerce Engineering team, you will report to a manager within the Cisco Commerce organization, collaborating with an elite group of engineers and IT leaders. Work in an environment where AI-Native engineering is at the forefront, partnering closely with our business stakeholders, Cisco Sellers, and global partners to build the future of our commerce platform. You will have the rare opportunity to directly influence the architectural decisions of one of the industry's most sophisticated cloud-native commerce platforms. By working at the intersection of sophisticated business logic and innovative technology, you will lead transformation efforts, drive innovation across teams, and ensure our platforms maintain the unmatched performance and reliability required for an outstanding customer experience.

At Cisco, we are redefining the way the world connects—and our Commerce platform is the engine that powers that transformation. We are looking for a visionary Software Test Engineer to join our Commerce IT team, where "Quality" is no longer just a checkpoint—it is an AI-Native Engineering. You are a builder at heart who thrives with solving sophisticated challenges and is eager to pioneer AI-driven quality practices. You view testing as a software engineering discipline, not a manual task.

• You won't just run tests; you will architect the next generation of autonomous, AI-driven test orchestration.
• Work on one of the most sophisticated cloud-native commerce platforms in the industry, directly influencing the Quote/Order booking experiences for our global sellers and customers.
• Integrate AI-augmented development, predictive analytics, and modern automation frameworks (Playwright, Karate, Selenium) into the core of our CI/CD lifecycle.
• Partner with global IT leaders and product teams to translate complex business needs into resilient, high-performance solutions that have a real-world impact.
• Join a team that celebrates diversity, values creativity, and encourages "dreamers and doers" to challenge the status quo.
• If you are a builder at heart, passionate about employing AI to redefine quality, and eager to solve complex problems that keep the world connected, we want you on our team.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related field with 7+ years of experience in software testing and quality engineering.
• Practical experience employing AI tools (e.g., GitHub Copilot, Cloude) for code generation, test case script creation, and automated bug triage.
• Deep expertise in modern frameworks such as Playwright, Karate, and Selenium. Consistent track record to architect and scale end-to-end testing for complex microservices and APIs.
• Familiarity with full-stack web architectures; hands-on experience with databases, CI/CD pipelines, and DevOps principles to integrate testing into a cloud-native delivery model.
• Expertise in using AI/ML-based observability platforms (e.g., Splunk, ELK) to perform predictive root cause analysis and identify configuration bottlenecks.

Preferred Qualifications:

• Proven ability to drive QA in an Agile environment, with the flexibility to adapt test plans to rapid design changes and shifting business requirements.
• Ability to perform sophisticated data mining for test validation and a passion for optimizing system performance and scale.
• Ability to translate sophisticated business needs (e.g., Quote/Order booking processes) into technical test solutions that solve real-world problems at scale.
• A collaborative attitude that actively promotes a culture of innovation, mentoring team members on AI-augmented workflows, and encouraging a positive, "fun" engineering culture.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.