Solutions Engineer (former SWE)

At Pylon, we're building the future of B2B Post Sales.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 780 B2B companies trusting Pylon to power their customer support and success.

This is a fully in-person role; we do not offer remote or hybrid options.
What you'll do

• Combine talking directly with customers with building solutions

• We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again

• Migrate new customers off their old support system to Pylon

• Within your first week, run customer migration meetings

• Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon

• Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them

• Contribute to pre-sales calls as the be-all-end-all for potential solutions

• Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)

• Juggle many customers at once and drive them to completion.

• Iteratively improve the migration process

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person

• Very organized, hard working and fast. You will be juggling many migrations at once.

• Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.

• An interest in tinkering with the product and suggesting improvements

Our perks

🍽 Lunch, dinner and snacks at the office

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 Retirement savings

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

✈️ Relocation and immigration support

More about Pylon

Traction: Have hundreds of paying customers and are growing fast

Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 55+ and growing!