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About us
Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more.
We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
The role
As a Solutions Engineer at Encord, you will work closely with customers to understand their requirements, gather feedback, and provide technical inputs to the engineering team. You will be a focal point between the commercial and technical teams, supporting the full customer lifecycle with your technical expertise — from onboarding through to dealmaking.
What you'll do
- Support technical customer onboarding, including running technical sessions and importing/exporting data and labels into and out of our platform
- Build scripts and tools to quickly respond to pressing customer feature requests, and support the product and engineering team in converting these into production-grade platform features
- Serve as the face of our engineering team with customers and prospects
- Work alongside commercial teams throughout the entire customer lifecycle and support dealmaking with your technical knowledge
- Collaborate with the Sales & ML team to prepare and set up product demos
Who we're looking for
- A hacker mindset to solve customer problems quickly and efficiently
- High attention to detail with a customer-first approach
- Deal-driven attitude with the ability to work well under pressure
- Comfortable being a bridge between technical and commercial teams in a fast-paced environment
Experience requirements
- 1-5+ years of experience in a Solutions Engineering or similar technical customer-facing role
- Strong understanding of Python SDKs, APIs, SQL, and cloud integrations
- Ability to estimate the scope of bug fixes and debug code based on stack traces and customer-reported issues
- Previous experience in a fast-paced B2B start-up is a plus
Why Encord
- Competitive salary, commission, and meaningful equity in a high-growth start-up
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
- Flexible PTO to fully recharge
- 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials
Encord San Francisco, California, USA Office
832 Sansome St, San Francisco, California, United States, 94111 1548
What you need to know about the San Francisco Tech Scene
San Francisco and the surrounding Bay Area attracts more startup funding than any other region in the world. Home to Stanford University and UC Berkeley, leading VC firms and several of the world’s most valuable companies, the Bay Area is the place to go for anyone looking to make it big in the tech industry. That said, San Francisco has a lot to offer beyond technology thanks to a thriving art and music scene, excellent food and a short drive to several of the country’s most beautiful recreational areas.
Key Facts About San Francisco Tech
- Number of Tech Workers: 365,500; 13.9% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Google, Apple, Salesforce, Meta
- Key Industries: Artificial intelligence, cloud computing, fintech, consumer technology, software
- Funding Landscape: $50.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Sequoia Capital, Andreessen Horowitz, Bessemer Venture Partners, Greylock Partners, Khosla Ventures, Kleiner Perkins
- Research Centers and Universities: Stanford University; University of California, Berkeley; University of San Francisco; Santa Clara University; Ames Research Center; Center for AI Safety; California Institute for Regenerative Medicine
