Solutions Strategy Lead

Available Location: Cincinnati, OH
About Solutions Engineering at Cloudflare
The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.
What you'll do as a Solution Strategy Lead
Strategic accounts require dedicated focus to scale with Cloudflare. Client Directors manage commercial relationships, negotiations, and quota attainment alongside solution engineers whose main focus is presales. This role extends both their capacity by becoming a trusted advisor dedicated to 1 or tops 5 accounts and taking a consultative approach to understanding the entire customer environment and driving transformation and adoption by coordinating cross-functional resources; this is not a hands on keyboard role but can drive those engagements as needed.
Platform Focus Areas
Helps accelerate adoption across three platform areas with equal priority:
App Modernization

• Scope: Migration from legacy application architectures to Cloudflare's edge platform. Includes moving workloads from on-premise or hyperscaler compute to Workers, consolidating storage on R2, and modernizing data layers with D1 and Durable Objects, all while considering security posture.
• Stakeholders: VP Engineering, Platform Architects, Infrastructure leads, CISO

Developer

• Scope: Adoption of Cloudflare's developer platform for new application development. Workers, Workers KV, Pages, Queues, Durable Objects, R2, D1. Positioning Cloudflare as the compute and storage layer for net-new projects.
• Stakeholders: VP Engineering, Developer Experience leads, Platform teams

AI

• Scope: Adoption of Cloudflare's AI infrastructure for inference and orchestration. Workers AI, Vectorize, AI Gateway. Positioning Cloudflare as the AI inference layer at the edge.
• Stakeholders: CTO, Head of AI/ML, Data Platform leads

Core Accountabilities
Accountability
Description
Platform Adoption Road Mapping
Develop account-specific adoption plans across App Modernization, Developer, and AI. Map customer workloads to Cloudflare capabilities. Define sequencing and milestones.
Cross-Functional Coordination
Coordinate SE, CS, and Product resources against adoption milestones. Run account team operating rhythm. Ensure internal alignment on customer priorities.
Technical Executive Relationships
Build relationships with CTOs, VPs of Engineering, and Platform Architects. Engage technical decision-makers on platform strategy. CD retains procurement and CFO relationships.
Expansion Development
Identify and qualify platform expansion opportunities. Hand off to CD when commercial-ready. This individual builds the case; CD closes the deal.
Voice of Customer to Product
Bring strategic customer requirements into Product roadmap discussions. Provide quarterly briefings on adoption patterns, blockers, and feature needs.
Success Metrics
Platform Adoption

• Products per account: Number of Cloudflare products in production per strategic account
• Developer platform adoption: Strategic accounts with Workers, R2, or D1 in production
• AI adoption: Strategic accounts with Workers AI or AI Gateway in production

Revenue Influence

• Expansion pipeline: Dollar value of platform expansion opportunities developed and handed to CD
• Net Revenue Retention: NRR on strategic account portfolio (shared metric with CD)

Product Feedback

• Requirements submitted: Strategic customer requirements brought to Product quarterly
• Adoption blockers resolved: Product or engineering issues addressed that were blocking adoption

Customer-Facing Positioning

• To customer executives, this role helps them realize value from Cloudflare's entire platform:
• An expert and trusted advisor; peer to their architects and technical leads
• Focused on Platform adoption and business outcomes, not transactions
• Turns platform capabilities into production workloads and business value

The Profile

• Architectural Command: 10+ years of experience in Solution Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
• Executive Presence: Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.
• Relentless Curiosity: A natural obsession with "How it works" and "How it could be better." You are driven to discover the architectural truth behind every customer challenge.
• Bias for Action: You don't just identify problems; you build the "Formation" to solve them. You are comfortable in high-pressure, ambiguous environments.

Desirable skills, knowledge and experience

• 7+ years of deployment experience in similar role or experience in a technical leadership role
• Previous experience as a solution engineer leader, consultant or technical marketing engineer building, architecting or deploying security solutions
• Good understanding of AI, security challenges and its applicability to today's enterprise landscape
• Proven track record using AI to help drive revenue.
• Strong knowledge of Security Architecture, Design and Operations
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners.
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS.

Compensation
This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave