Specialist II, Info Ops

Job Description:

We are seeking a Specialist II, Info Ops to provide hands-on, onsite technical support across approximately 66 facilities within a 230-square-mile service area. This role will be based in Montgomery County, Maryland (Bethesda/Rockville area) and requires regular travel between supported locations. The Specialist II, Info Ops will help ensure the stability, integrity, and efficient operation of critical information systems by monitoring, maintaining, supporting, and optimizing networking systems and associated technologies.

• Help to manage routers and establish connectivity to client sites. Manage switches, VLANs, dedicated circuits, VPN's firewalls and backup devices. Designs and manages IP addressing, DNS, DHCP, power management, security, LAN, WAN and disaster recovery systems etc.
• Provide remote/on-site support, as required when issues are escalated from the support desk. Independently troubleshoots LAN and WAN problems by applying a scientific methodology to resolve the problem promptly and cost-effectively.
• Assist in the design, architecture, and maintenance of the corporate LAN, WAN, and security systems to ensure that best practices are applied and that downtime is below acceptable minimums.
• Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise network. This includes the installation, maintenance, and management of all network equipment such as routers, switches, wireless, circuits, servers, backup systems, network management and diagnostic tools, etc.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Create and maintain documentation as it relates to network configuration, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house networking systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Occasional inspection of cables in floors and ceilings.

Education Required:

• Bachelor’s degree in computer science or software engineering.   
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 2-4 years’ experience with firewall systems (Security Policy, Mobile Access, IPSEC, & SSL VPN) (Cisco ASA, Checkpoint, or Palo Alto). Switches, Routers, LAN, WAN, VPN, DHCP, TCP/IP, DNS, UDP, Latency, VoIP, QoS, BGP, OSPF, wireless, PPP, MPLS.

Knowledge, Skills & Abilities:

• Knowledge of: Design, implementation, and maintenance of solutions, systems, and applications such as SolarWinds Orion or equivalent, AWS (Amazon Web Services), Directory Services -- Microsoft Active Directory, DNS and DHCP; VMware; diagramming and documentation tools, such as Microsoft Visio; applicable data privacy practices and laws.
• Skill in: Working as member of a team; communicating effectively with internal and external stakeholders; analysis and creative problem-solving; establishing and maintaining effective working relationships; project management.
• Ability to: Conduct research into systems issues and products; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines; lift and transport moderately heavy equipment/objects.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.