Sr. Business Systems Analyst - Professional Services (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a Sr. Salesforce Business Systems Analyst to join our GTM Applications team. In this role, you will work closely with business partners to align technology solutions with business needs. Based on a deep understanding of the business, you will be responsible for designing, managing, and improving our FinancialForce and Salesforce systems, while adhering to the company’s SOX controls. With your technical expertise, you will implement business applications and influence the design of features that enable our Professional Services Sales, Consultant, and Operational teams. You will also define the scope of technical projects, and facilitate our SDLC and SOX reporting processes. Our mission is to implement and optimize systems and applications that make it easier to do business at CrowdStrike.

What You’ll Do:

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute Salesforce.com and Professional Services Automation (PSA) / FinancialForce projects and enhancements

• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and design and deliver quality solutions

• Own functional tasks and deliverables, including: SOX reporting, process definition, requirements gathering and backlog management, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications

• Create and maintain project, application and architectural design, and process documents

• Work to drive adoption and alignment across the company’s business processes and systems

• Ensure the consistency and quality of data across the company

• Use and recommend best practices while delivering scalable high quality solutions

What You’ll Need:

• Bachelor's degree (technical degree preferred)

• 7+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 3 years of Salesforce and FinancialForce (or related) experience

• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills

• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership

• Salesforce.com certification (Administrator, Advanced Administrator) and FinancialForce/Certinia certifications preferred.

• Experience with PSA concepts including resource management, project billing, and revenue recognition preferred

• Passion for creating a frictionless end user experience

• Proven ability to work creatively and analytically in a problem-solving scenario

• Strong knowledge and understanding of the Salesforce.com platform, eco-system and best-practices

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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